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Selling dispute. Please comment.

I recently sold a pair of mono amps and checked the box that indicated the original manual was included. I never use the manual for something like this and just assumed the manual was in the box as there were some various papers from the manufacturer in the boxes.

The buyer got the amps safely and they are in perfect condition as described. I shipped the same day the item sold. Unfortunately the manuals were not in the boxes the amps came in. These were the original boxes, but the manuals are not there according to the buyer.

I sent him the link to download the pdf of the manual. He is not happy with that. I offered to print a color double sided copy (on good stock) at Kinkos for $20 (at my expense) and ship that to him. He says that the original manual was promised and that I have to deliver that to him. And that he dervers two of them since the amps came in two separate boxes. He is threating to kill the deal and dispute with audiogon and paypal.

I admit that I'm in the wrong for mis-stating that the manuals were included. I will attempt to order the manuals from the manufacturer on Monday, but I don't know that the manufacturer will provide them even if I pay for them.

I'd appreciate comments regarding this problem. Thank you.
jaxwired
swampwalker's avatar
swampwalker
5,132 posts
 
Rrog- I started drinking right after Jax posted that there never were "original" owners manuals provided w the amps. BTW, I've read and re-read the emails btwn buyer and seller and do not see anyplace where buyer says he has been burned before. Maybe I missed something, but I've seen nothing in the 80 posts to this thread that makes me even begin to reconsider my opinion that buyer is a 100%, dyed-in-the-wool A-hole. YMMV.
theo's avatar
theo
2,331 posts
 
Hopefully the buyer hasn't been reading this thread. It may set a mental bias just out of stubborn pride. In retrospect you should have told him that you forgot to include the manual, and sent the kinkos PDF copy as the original. He probably never would have known the difference. When you look at some of the manuals that come with some equipment, you wonder if they don't get them at kinkos as well. Audio Research has a nice card stock cover but would real easy to replicate for about 10 bucks. Good Luck and hopefully if the buyer has read the thread that he has a forgiving nature. I encourage him/her to re-read that the OP never really bashed him. The rest of us did, but that is our nature:) it's a audiophile cyber-flash mob!
viridian's avatar
viridian
4,184 posts
 
I have a very different perspective than you do. I am a hobbyist and want everyone to be as pleased as I am with their purchase, no matter what their mental state.

On a couple of occasions, this has meant taking back perfectly good gear that met its description exactly. I even paid the shipping both ways.

In the end, it is for each of us to decide the appropriate response when we get into gray areas like this. But my life is too short to screw around with miserable people that detract from my enjoyment of the hobby.

My best wishes for a quick resolution to your problem.
loomisjohnson
1,526 posts
 
agree 100% with grannyring. that this idiocy would so escalate demonstrates how sick, entitled and litigious our society has become. so maybe jaxwired screwed up and maybe the OCD buyer sincerely longs for the original manual. step on--there's famine, pestilence and global warming to worry about. not every little slight deserves redress.
rx8man's avatar
rx8man
1,355 posts
 
With Grannyring, all this mess over a goddang manual that did not exist to begin with?

Assuming SS amps: Attatch speaker wires, plug IEC cords, flip power switches to "on" position, listen and get a life.

Good luck Jax.
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