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Beware purepower inc

Trading with Purepower can be dangerous ...
I bought a PurePower 1050 Black HS code 8504.40.90 on 11/16/2011, invoice # 739 for $1497.
After 4 months, the unit stopped working : in fact the performances had never been by far those claimed by Purepower. After contacting the management Damian, I shipped back the unit (under warranty), received in Air on 04/24/2012. They told me that the maintenance should not last more than one or two months and that they would ship it back free of charges.
In fact I have never got my unit back : I called them more than ten times ; they always say 'he unit leaves by USP today...', but nothing. Finally, I believe they are not capable of sorting out the problem and that this is a con. I would not at all recommend these products and the team who is not reliable.
jeanjohn
roscoeiii's avatar
roscoeiii
1,155 posts
 
Boy are there a lot of PurePower postings on Audiogon the past couple months that make me want to just stay away. Humming new units, lack of communication, long waits on repairs, etc. Oof.
zephyr24069's avatar
Ag insider logo xs@2x
zephyr24069
1,183 posts
 
If they can rebound it is still the best sounding (i.e. how it makes a system sound...) unit I've ever heard. Hopeful that a bit of patience now will be rewarded for years to come...
gundam91
506 posts
 
I have a 2000. The last time I called, the service tech wasn't available. So I spoke with the marketing guy. (So take the info with a grain of salt.) He indicated that because they had severed the tie with the OEM partner in Taiwan, they basically have no parts available to do repairs. He said that they've been repairing whatever they can, but the only way they'll be able to get any parts is if any "counterfeit" shipment comes into the US and get seized by the Customs and turned over to them. But he indicated that they are selling the new model faster than they could build them. So part of me is glad to see that they are getting back on their feet. But hopefully I'll be seeing my unit sometime in 2013?

FrankC
ozzy's avatar
ozzy
3,650 posts
 
Gundam91, Too bad Pure Power doesn't make an offer towards a new unit that you couldn't resist. To me, that's the right thing to do. Suggest it to them, then post your results.
gundam91
506 posts
 
Earlier this year, I have filed a complaint with Ontario's Consumer Protection Agency. I've just found some information online regarding filing small claims. If you are in the same boat as me with your unit stuck at PurePower, please join me to file against PurePower. We may gain some traction with everyone filing.

If you haven't done so already, I would recommend you go to the Ministry of Ontario Consumer Services and follow their instructions to file a complaint.

Please contact me offline so we can get organized and keep each other posted.

frank(period)p(period)cheng(at)sbcglobal(period)net

FrankC
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