This company is unethical and Richard the biggest con artist I have ever met in my life. They will tell the sob story of fighting a battle to rescue their company back from the Chinese manufacturers that built their unit in China and how they are back in Canada building the units. Mine was DOA and I had to ship it back to Canada to fix! When returned to me the unit introduced noise into my system. Richard told me it was the ground in my home. I told him I wanted to return it for a refund, but he assured me they were working on a fix. My friend and I both bought them at the same time and he too experienced the noise. We believed Richard; that a fix would occur but it never did. In December 2013, Richard called my local dealer and assured him we would get a brand new, upgraded unit by the end of January 2014 or a refund. He send a FedEx tag to pick up mine and my friend's unit to ship to CES to be used by manufacturers. We never received the new units or a refund. He told my dealer the check was in the mail and no check ever arrived. He has consistently said we are next on the list for a replacement unit and none has ever arrived. This guy is a flat out crook and this company cannot be trusted and deserved to go out of business. I tried to file a complaint on the Ontario BBB but could not get on the web site to do so. Can someone post the link to get on? I filed a complaint in the New York where they ship the U.S. market units and it just was closed after several months as unresolved. I replaced this unit with a Running Springs Audio Dimitri and while not an AC re-generator, it is far superior sonically. I couldn't be happier with the Dimitri; best I have ever heard and it was compared against the Audience and Synergistic Research
Purepower APS a reliable product?
To those who are considering buying a regenerating power supply, I want to share with you my experience. I bought one a Purepower 1050i back in mid 2010. It worked good and provided a dark and quiet background for my system. I was happy with the unit until about 11 months ago. It just failed one day when I returned home from work. It was off itself without any display. I tried to turn it on but a message came up as short circuit and some smoke came out from inside. I can smell it too.
I contacted Purepoweraps in Canada for repair and finally agreed to send the two boards back. Sending the whole equipment is too expensive. It then went quiet for nearly three months and no one ever return to my emails. I finally called them despite i am in a 10 hours different time zone. I was told they were waiting for parts and should be fixed the following week. After more than 5 months, I finally got the two boards back. I plugged them in correctly but not able to turn it on. I contacted purepower again and they ask me to check connections, all correct. Disconnect the battery and all other sorts of means. All failed to turn it on. After I chased a few more emails, no more reply and went quiet again. Despite chasing for another few months, I got no feedback and answer. I finally tried the local dealer and they told me they dropped the line and now selling PS Audio only. There were technical problems but he was not willing to provide more details.
I tried another dealer in another country but I was told they got no parts and not able to repair for me.
Early this year, Purepower launched a new line of products. I discussed with the Marketing Manager of Purepower and suggested a trade in offer to get the new one. I was promised with a proposal and it never comes up.
It is a good product. But not reliable. More important, the technical support is not available at all. No customer services.
If you consider buying one, think carefully. Good luck.
The purpose is purely to share the experience. I may be the unluckly one or I am just one of a couple of dozen or a couple of hundred unlucky one. May be you can share your experience.
I contacted Purepoweraps in Canada for repair and finally agreed to send the two boards back. Sending the whole equipment is too expensive. It then went quiet for nearly three months and no one ever return to my emails. I finally called them despite i am in a 10 hours different time zone. I was told they were waiting for parts and should be fixed the following week. After more than 5 months, I finally got the two boards back. I plugged them in correctly but not able to turn it on. I contacted purepower again and they ask me to check connections, all correct. Disconnect the battery and all other sorts of means. All failed to turn it on. After I chased a few more emails, no more reply and went quiet again. Despite chasing for another few months, I got no feedback and answer. I finally tried the local dealer and they told me they dropped the line and now selling PS Audio only. There were technical problems but he was not willing to provide more details.
I tried another dealer in another country but I was told they got no parts and not able to repair for me.
Early this year, Purepower launched a new line of products. I discussed with the Marketing Manager of Purepower and suggested a trade in offer to get the new one. I was promised with a proposal and it never comes up.
It is a good product. But not reliable. More important, the technical support is not available at all. No customer services.
If you consider buying one, think carefully. Good luck.
The purpose is purely to share the experience. I may be the unluckly one or I am just one of a couple of dozen or a couple of hundred unlucky one. May be you can share your experience.
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- 31 posts total
- 31 posts total