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Audio Research has the Best Customer Service

Not only does their stuff sound awesome! Smooth / Musical. They have the best customer service too! I picked up a CD-2 here on Audiogon (One of the nicest sounding players around). I called up ARC and asked if they had any left over Brochures on this model, I told her I picked up a second hand CD-2. The friendly Lady on the phone said I will have a look. This morning I got a brochure and a review in the mail. In the Past they also walked me threw biasing my amp for twenty minutes. This is a Brand to be proud of, I reccomend ARC highly to all!
128x128weiserb
wlowehiscom
14 posts
 
I used ARC tube amps for nearly 20 years and found ARC to give great service. However, I have gotten comparable or better service from several others, notably Stanalog Imports (van den Hul cartridge & phono equiptment importer), Pass Labs, McIntosh Labs, Classe, May Audio (van den Hul wire importer), and QS&D (Quad & Spendor speaker service).
unsound
6,115 posts
 
Thank you for sharing your experience with manufacturers and their customer service, you help us all. Bravo to these firms for truly being "high end".
czbbcl's avatar
czbbcl
1,699 posts
 
Conrad Johnson also provides outstanding customer service and their products are exemplary.
marakanetz's avatar
marakanetz
5,473 posts
 
I'm always glad with VTL product and its remarkable and helpful service. I also enjoyed the service of May Audio that wired me all up with VanDenHul.
jtinn
1,123 posts
 
I shutter to think how low your expectations are if you consider the service from ARC to be good.

They are horrible.
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