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Any one else has a problem re: shipping damage

I recently shipped some power cords and audiophile brass cones from the US to Singapore with UPS. Unfortunately, the cones were severely damaged (tips of 4 out of 6 were smashed, 2 of them very badly) in transit. Even more ridiculously, a power cord had its AC pins bent ! and of course it no longer worked.

The shipment was of course I reported the damage to UPS in Singapore and my counterpart (exporter) reported it to the UPS office in US. UPS is now using the excuse that I have thrown the external packaging away and refused to investigate. I have thrown the external box away because there was no apparent damage. I only discovered the damage when I opened the internal packing the next day.

Does any one have a similar or related experience and perhaps an idea of what would be the best way to resolve this affair.

Thanks,

Tom
gilas
ed_sawyer
588 posts
 
FIle a claim in small claims court, it will get you a definitive timeline. They won't show up to fight it, and will settle beforehand. THis is the report from others who have had issues with UPS/Fedex.

good luck.
-Ed
gilas OP
39 posts
 
Thanks Ed.

That was what I had in mind. I wouldn't have bothered if not for UPS' attitude. All I asked for was they investigate, not that they accept my complaint as a fact.

Their small prints do not constitute law. I was thinking of using Credit Card company and also consumer protection bodies to apply pressure. If that fails, may be convince my exporter to file in the small claims court.

It just amazes me how UPS/FedEx can act like this !
krell1's avatar
krell1
250 posts
 
I have had claims with UPS and it is mandatory to keep all packaging, even though they will not honor claims to factory packaging that is not at least 2" thick. UPS will always find something or a way to get them off the hook. I had one Krell packed CD player that since there was a Fed EX tape left on from prior shippment they tried to blame FedEx. I told them they can't possibly blame someone else for their problems. If it's expensive, GO FED EX ONLY or else :-(
motdathird
77 posts
 
It might be difficult but if you are not the meek type I have some advise when dealing with UPS. PISS and MOAN and the louder the better. Ask to speak with managers, supervisors, bosses, always trying to get to the next level up. Be adamant, be loud, and ALWAYS say how you never had this problem in the MANY times you have used them but without satisfaction you will NEVER use them again.
gilas OP
39 posts
 
Thanks, Motdathird.

Done that in Singapore up til supervisor level. Then US exporter took up a claim but he did not get past supervisor. Looks I need to recommence ops in Singapore.
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