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Sonic Frontiers Tech Support is Great

The friendly gentleman Nick Spent 15 minutes on the phone with me discussing a minor adjustment on my SFCD-1 CD Player, & Tube selection etc. today. He is great very knowledgable , Patient & helpful. He was also kind enough to send me some screws for the case at no charge. A very nice company to deal with!
weiserb
garfish
1,840 posts
 
Weiserb; that has been my experience too. Both Nick Platsis and Douglas Brown are great to deal with. Cheers. Craig
krocdoc
55 posts
 
I would like to also stress the service SF provides. I bought a Phono1 on Audiogon that was the 54db gain. This was not enough for my Helikon, so I called SF, talked to Nick, and he said to ship it to them and they would swap out the required resistors. The only thing I paid for is shipment back to SF. Great service, great company.
jeffloistarca
1,004 posts
 
Just came back from SF, since I'm here in Toronto on "business". hehehe. Anyway, got a tour of the place, saw their setup (they're moving a few miles away from where they are next week BTW). Spent some time with Frank from The Parts Connection there, great guy. Picked up a pair of Goertz Flatline 2M balanced cables for $99, and some EAR footers (85 cents for the little ones, $1.25 for the bigger ones). Frank even gave me a free Mullard t-shirt for the helluva it. Real nice people, great company!
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