Anyone ever have claims for damage with UPS?


I recently shipped some Martin Logan Aerius in their original boxes via UPS and they cracked both of the side rails on both speakers! There is some dispute whether the box and packing material meets their guidelines. They were insured, taped in four different spots with strapping tape, but the just got abused buy them. Any hints on how to deal with them? It's not over yet, but I am not hopeful.
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Anyone who ships items UPS does so at their own risk. You can be assured that they will drop or throw the box (possibly more then once) from at least waist height. I recommend packing items very carefully and if possible double boxing. If you don't have the original packing material use plently of crumbled up newspaper. Also insure the item for it's full value; it only costs 35 cents for every $100 over the first $100.
UPS calls this the "shock" in their system. I suspect that maybe one box in 10 are dropped off the conveyor belts or in handling. I had one amp that arrived in a perfect box where all transformer (ALL) were torn off and rattling around. I figure that it fell from great height but landed perfectly flat on the top of the box. UPS bought both the damaged and undamaged amps.

You are right about packing. One thing you did not say, however, was not to use peanuts with anything that weighs more than a pound. I know this is the standard and unprofessional packing method of various packing services and thus they should be avoided. Crumbled newspapers are far superior.

Finally, you should include FedEx, Airborne, and the USPS in your use at your own risk.
Another caution with peanuts is they often generate a lot of static electricity. If using them for packing electronics an anti-static bag around the component is a must.
I have had to make claims for UPS shipping dammage took months to get a refund lots of phone calls ,now I ship threw Mail Box express if its dammaged they deal with UPS saves me much grief but costs more to ship .
My greatest problem with UPS came when a guy used Mail Box Express to ship me amps. UPS said the insurance was with them so they should pay the claim, while MBE said it was with UPS and they should pay the claim. Don't be too sure MBE will represent your interests.