O.K.
Let's suppose that some companies have dropped their transferrable warranty specifically to deter internet sales. The internet is here to stay. I own 4 Pass Aleph pieces. I bought two here on Audiogon from private parties, the other two I purchased from my local Pass dealer.
I know I can call Pass anytime with any questions I have.
The 2 pieces I bought used were no longer available new.
I also own a Rowland Model 2, I bought it used from a friend. I have called Rowland & gotten instant answers & a manual shipped to me free within 24 hours of my last call to them. And this was for another piece (battery power supply) I bought used from a private party.
This is what is called "Good P.R" This is what breeds brand loyalty. This is not about perpetual service. This is about honoring the original terms specifically stated in the warranty, and yes, sometimes going further..
I talked to Richard Vandersteen last time he was in Phoenix. He told me a couple of horror stories about people buying butcherd up speakers on the internet. It is a headache for him!
There are many items I'd buy here on Audiogon that I
won't even consider buying on e:Bay.....
Does a manufacturer owe me anything if I buy a used component of theirs from a private party? How about just treating me like a valued customer?
Let's suppose that some companies have dropped their transferrable warranty specifically to deter internet sales. The internet is here to stay. I own 4 Pass Aleph pieces. I bought two here on Audiogon from private parties, the other two I purchased from my local Pass dealer.
I know I can call Pass anytime with any questions I have.
The 2 pieces I bought used were no longer available new.
I also own a Rowland Model 2, I bought it used from a friend. I have called Rowland & gotten instant answers & a manual shipped to me free within 24 hours of my last call to them. And this was for another piece (battery power supply) I bought used from a private party.
This is what is called "Good P.R" This is what breeds brand loyalty. This is not about perpetual service. This is about honoring the original terms specifically stated in the warranty, and yes, sometimes going further..
I talked to Richard Vandersteen last time he was in Phoenix. He told me a couple of horror stories about people buying butcherd up speakers on the internet. It is a headache for him!
There are many items I'd buy here on Audiogon that I
won't even consider buying on e:Bay.....
Does a manufacturer owe me anything if I buy a used component of theirs from a private party? How about just treating me like a valued customer?

