Need Advise

Well its not going real well. I got another really nasty e-mail the other day from my buyer basically accusing me of attempting to rip him off. I sent in reply a copy of the insurance slip and the postal shipping receipt so he can have confidence that I really did ship the item.

I also got annoyed at the nasty tone of yet a second e-mail and basically pointed out that he was being a jerk and not constructive to getting the situation resolved in an equitable manner.

He has given me a deadline of this evening for the post office to deliver his package or return his check.

I need a few opinions. I feel it would be honorable to return the check at this point and just wait the 30 days to file. But I am concerned that the item may arrive via the slow boat to china to his place, and then the gentleman has my DAC and MO, he has only a few feedbacks and one of them is very negative, so I have some concern.

If this is an e-bay transaction, what is the best method of documenting all of this in the unlikely event that he holds my DAC and check?

Also, I imagine he will look for another unit in the meantime, so who should pay return shipping when it arrives at his place? Is it reasonable to spit this cost or should I assume it?

I think your concerns are valid and I would restate the fact that you shipped the item to him per his instructions & note he has to abide by the rules set forth by the PO. He simply has to accept the fact there are time constraints imposed by the USPS.

I would wait the full 30 days (if necessary) then file the claim & find out the exact procedure, specifically, what would happen if you filed the claim & the package was delivered? Could you get it back, would USPS be responsible for it, etc.? Not sure of USPS policy once a claim has been filed, so it's in your best interest to get all the details. I would not let the buyer bully me into making a rash decision & if he threatens a neg. then so be it.

As for documentation, print out copies of all emails & any other correspondence you have with him or anything related to this transaction, including names & #'s of people you talk to at the PO.

As for shipping, if he does receive it & simply wants his money back, I'd do whatever it takes to get my gear back. It's a small price to pay compared to the DAC itself. Hope it works out.

Talk to your local postmaster and see if you can file the claim. The sooner that they are "officially" looking for the package, the better off you'll be. If you did take out insurance on the package, they have to have a signature to drop the package off. It is quite possible that someone already has the package and signed for it. Whether or not you can track down who signed for it and at what location is another matter entirely. Sean
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Thanks for the advise. I'll let you know how it turns out.

Sean, was that the package I sent? I have had excellent results using USPS from here in CA to quite a number of locations throughout the good old USA.