I once had a preamp that arrived DOA. It would light up, but there was no sound.
While not technically inclined, I always open DOA pieces just to make sure it is not something obvious like a ribbon cable that is not firmly seated or some other such thing. Well, on this unit there was not obviously wrong, so I sent the unit back to the manufacturer.
When it returned there was a note inside the box that said "No problem found"... but when I took the cover off the unit I found the mother board, which was green, was now blue. It had been changed.
No problem found? Yeah, right!
I hate when manufactures aren't accountable.
Dean.
While not technically inclined, I always open DOA pieces just to make sure it is not something obvious like a ribbon cable that is not firmly seated or some other such thing. Well, on this unit there was not obviously wrong, so I sent the unit back to the manufacturer.
When it returned there was a note inside the box that said "No problem found"... but when I took the cover off the unit I found the mother board, which was green, was now blue. It had been changed.
No problem found? Yeah, right!
I hate when manufactures aren't accountable.
Dean.