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Which companies also offer good service??

I just thought it would be interesting for Audiogoners to share their experiences both good and bad when is comes to service. I think when spending the kind of money we do on audio equipment, service should be a big factor.

Thiel - Good. Just recently I sent in a speaker for repair and the folks there just couldn't have been better. All the way from the customer service to the actual repair work I had done to the cabinet, which came back looking like new.

Mark Levinson / Madrigal - Bad. Tried to get an updated EPROM chip for my preamp and was told we don't have anymore. My preamp is only 6 years old and the manual says you can get this for free. I also asked about upgrading my DAC from a 36S to a 360S and was told, we don't upgrade "legacy" products anymore. The 36s is only one generation old. Not a company I want to have thousands of dollars tied up in equipment with.
dewinkle
killerpiglet
373 posts
 
Rogue and Von Schweikert.

It is reassuring to deal with owners that return all your calls and emails, and that take care of any issues promptly and courteously.

KP
jhorowitz128
37 posts
 
Manley Labs and Rogie Audio. They don't get any better!
rpf
76 posts
 
Conrad-Johnson and Modwright. Both very attentive and responsive.
chadnliz's avatar
chadnliz
3,736 posts
 
HSU Research is always good to me! and although I do not own them, Bruce Thigpen at Eminent Technology is about as nice as the come!
jax2
3,031 posts
 
I think if you search the archives you'll find more input on this subject.

I'll echo my previous posts to this effect: Mike Sanders of Quicksilver offers customer service as rock solid as his products. I doubt you'll ever have to use it, but if you do, he'll be there. I'd further second Modwright as a company that stands firmly behind their services and products.

Marco
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