In my business, I receive hundreds of UPS packages monthly. I have found that damage is almost always due to improper packaging. We see everthing from pocelean toilets to highly sensitive computer equipment. I have less than 1 claim per month. Most damage is caused when an item (EVEN IF WELL WRAPPED) is loose inside the box. The cardboard box is much stronger when it receives equal support from the inside. A box that is 25% bigger than the item with all excess space taken up with energy absorbing packing material will provide better protection than two ill fitting larger boxes. If the box is unsupported it will crush and tear easier when dropped or stacked on. UPS is not resposible for improper packaging ... the shipper is. Additionally, as the shipper, you must prepare the package to survive reasonable handling. "HANDLE WITH CARE" or "FRAGILE" stickers DO NOT make a difference if the item is poorly packaged!!! If in doubt pay a service to package the item for you.
PS - our sister division pays UPS shipping bills weekly at a rate of $20,000 per week (that's a s---load of boxes) and has a similarly low rate of claims. The business is 100%consumer electronics.
PS - our sister division pays UPS shipping bills weekly at a rate of $20,000 per week (that's a s---load of boxes) and has a similarly low rate of claims. The business is 100%consumer electronics.