What to do when you receive damage goods

Bob, I was the shipper on two occasions of items that arrived damaged. I had insured both times w/Fed Ex, and either shipper OR buyer can file a claim. If your seller is being so uncooperative, and unfair, file the claim yourself. All you need is the tracking no. of the package, and your invoice or receipt to show purchase cost, and an estimate of replacement or repair cost. You should also report this guy to Better Business Bureau in his home city if he is actually a dealer.

If you have his commitment in writing, then you have a claim. (Right, Kelly?)

If you purchased it through Audiogon, write them (service@audiogon.com) an email and see if they can help. They are not obligated, but they can be fairly convincing to folks.
If you paid by credit card or by some electronic payment service (like PayPal), they do have some recourse, but it's not fast (see the PayPal threads).
You could go to small claims, but it just depends on how much time that you want to spend.
Persistence usually pays off; it just depends on how much aggravation and stress you want in your life.
Or, maybe we could start sending emails, too?

I agree with Angela and Sc53, you can file with Fed Ex, the shipper or reciever can file a claim. I also think sending a e-mail to Audiogon would help. If it was advertised here, we need to try to keep the rift raft out. I had a similar thing happen to me a couple months ago, as a seller. I sold a cd player and forgot to put the transport screws in. Man, did I feel like an idiot. The buyer e-mailed me that the player skipped a lot and that the transport screws weren't in when he recieved it. What could I do? I offered to pay 100% repair, but he didn't want that, he just wanted to return it. I understood, and gave him a full refund, including shipping. Now I gotta pay to get the damn thing fixed. I was mostly mad at myself, how could I be so stupid? Oh well, if the seller doesn't have the descency to buck up then follow the above mentioned ideas and good luck.