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Audio Desk & it's service



DETAILS: Bought the Audio Desk RCM despite having 2 other RCM , namely , Loricraft PRC4 & VPI 17f. It's so convenient that I cleaned every single I bought unlike previously. Unfortunately not very reliable . Within 1 month , it's spoiled & I need to send it back to Germany for repair . Took a long while to get it back , something like 2months. Recently after cleaning 3 LPs, I smelled smoke coming out for the machine & promptly informed my dealer about it who suggested I write in to Audio desk . After repeated attempts over 2 months + , all I get is silence . Meanwhile my dealer has been trying to get in touch with audio desk & received the same treatment . Was wondering what happen & I decided to test the availability of Reiner , the owner of Audio desk by requesting to purchase 10 units of Audio desk . Guess what ? I received immediate response within 24 hours . Talking about lack of service !!! Anybody has problem getting their RCM service ? Pls advise . Somebody in Germany told me to take it to the tallest floor in my office & take aim & throw it into a dustbin!!!
128x128audioblazer
slaw's avatar
slaw
5,785 posts
 
Here is my experience: As most would find, the two lp "wipers" go out of shape over time and don't perform the function as they did when new. I contacted my dealer, Elusive Disc, in turn, they contacted Ultra Systems. After my posting pictures as requested by ED to US, I was sent two, brand new wipers. GREAT! All I could have hoed for.
crubio
87 posts
 
I've cleaned about 400 records, it's a wonderful machine, easy and effective. I had a VPI 16.5, used steam and all that, I have re-cleaned
everything, will never go back. I dare say, new records are also helped by the US cleaner. Bought it through Ultra Systems, Robert is super helpful, and very interested in making the experience positive.

C
audioblazer's avatar
audioblazer OP
321 posts
 
Just goggle . Buy from eBay Skymen Ultrasonic 10 litres from China & Vinyl stack from USA to spin & bath the records .

https://m.youtube.com/watch?t=48&v=Opvw5aLxZfg
cjaronica
109 posts
 
I purchased a 9 month old demo. Died after cleaning 25 records. I have a great dealer who ordered me a new one on his dime. order the KL machine
jtsamarinda
11 posts
 
I had a number of different RCM started with VPI 17.5, Loricraft, Keith monk, Audio Desk, Amari RW-600 (Chinese copy of the Audio Desk). The most reliable RCM on the list the VPI 17.5, Loricraft, Keith Monk.Of these I place the Loricraft and Keith Monk as the cleanest in doing it's job.
As for the Audio Desk is the most unreliable machine on the planet I have had to send it back 6 times to the manufacture and every time he sends me a new machine, till the point it was costing me for shipment, that I sold it off, hear good things about it as reliable but most of these people are to proud to admit that their RCM have been giving problems either the earlier models serial number or the latest so call up grade had lots of problem. Same goes for the Amari RW-600 which I had 2 problems in a span of 6mths. That I ask for a replacement Amari RW-800 as a simple ultra sonic machine.
Oh! and one point I like to make is the Audio Desk and Amari RW-600 are not true Ultra sonic machine I have not found a transducer in any of the models. No ultra Sonic amplifiers, as compared to the KL Audio and the RW-800. I have ordered the KL Audio will be in next week. So will see how reliable their machines are.
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