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Hostility from manufacturers

I know its a cottage industry, and margins are thin, but I still think its shortsighted of them, and harms the industry in the long run. I'm talking about several interactions I've had with manufacturers after having purchased their products on the secondhand market. They should think about what would happen to their prices and their sales if their products were not resellable. Maybe they would like us to send our components to the scrap heap every few years or so just before we purchase their latest upgrade.

Fire away..
psag
timrhu
2,778 posts
 
I'm surprised the maker wouldn't at least quote you a price for the work. He's throwing money away IMO.

I've dealt with Bel Canto, PS Audio and Resolution Audio concerning used pieces I've owned. All three have given exemplary service knowing full well I was not the original owner of their equipment.
ebm
5,165 posts
 
Upgrade once a year.
taters
1,149 posts
 
Manufacturers are short sighted in this business and it will bite them in the ass.
rodman99999
3,557 posts
 
Personally; I've only been faced with 2nd hand component problems twice. Both surfaced shortly after purchase, one with a TacT RCS 2.2X and the other: an Audio Magic Stealth XXX. When I called the companies, requesting repair estimates, both offered to cover the repairs under warranty, based on the serial numbers/component age(I still own both). YES; companies yet exist, that care about their customers.
psag OP
450 posts
 
That's good to hear.

Another one: I purchased a pair of 'audiophile' speakers here, in near-new condition. I telephoned the designer of said speakers (let's call him Andrew), in order to get some basic information about the crossovers. I was asked to put my question in an email, which I did. Unfortunately all of my emails and voice mails after that initial phone call were ignored. Not even a simple 'sorry chap, but I simply can't help you'. Thanks Andrew!
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