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VSA VR4 SR or JR as a match to my system and room

I want to replace my Totem Forests. I'm using a DK MkII with an FMJ23 CDP. My room tends to be brightish (lots of glass and wood) and is about 19x28x14(vaulted - approx 6000+ sq. ft.). My listening tastes are eclectic with an emphasis in Jazz and Classical, but I also like to blast alittle rock now ant then. Would the VR4 SR or JR be a good match?

Other contenders include Proac R38 (there is a dealer near by) and Merlin, but I'm just at the beginning stages of this illness and am open to other suggestions ($5 to $10K range).

BTW, I have wanted to listen to a pair of VSA VR4 SR or VSA VR4 JR's based on comments on the discussion forums. However, living in the Canadian Rockies does not bode well for having access to dealers. I've now sent two E-mails to VSA to find the nearest dealer (e.g., Seattle??)across the last two weeks but have not heard a peep from them. From what I've read, VSA seems to be a good company to deal with; however, my experience is making me wonder. Any comments regarding VSA customer service?

Thanks

John
johnrob
mfsoa
76 posts
 
I sent an email to VS with specific questions as to set up of my VR4JRs. I got a reply that said sorry, we're too busy to respond to emails. Go ask your dealer. (In not too many words than that).
I was suprised to be treated so poorly after hearing all the great stuff about thier customer service.
Still love the speakers, though.
hiend2's avatar
hiend2
183 posts
 
They get many many emails. Ive asked a question and actually recieved replies from Albert, Damon (son) and kevin. All on the same subject. "System tuning for bass". All a bit diffrent but in the same direction. CALL THEM, they will take the time, Talk to Damon. He doses most of the set ups for the shows ect. The company workhorse.
jdodmead
241 posts
 
I called VS when I received my VR4JR's with set up questions and they were very helpful. They were in no hurry to get me off the phone and did not refer me to the dealer. I did buy mine from the local dealer in Minnesota.
tvad
9,467 posts
 
In defense of the company, it does seem reasonable to expect a Von Schweikert dealer to shoulder the responsibility for assisting customer's with set-up. If a customer calls the company with set-up questions, and the customer has first asked his/her dealer and received less than satisfactory service, then it seems appropriate for Von Schweikert to assist the customer, and to also question the value of that dealer. If dealers aren't pulling their weight with customer service, and customers are contacting VS directly for answers to questions that should be handled by their dealers, then it explains why VS may be re-thinking their dealer distribution model.

IMO, FWIW, Amen, All Praise to Allah.

Kumbaya.
9rw's avatar
9rw
278 posts
 
I have found the Von Schweikert people, specifically Kevin, to be incredibly responsive to all of my requests. They sent me replacement bass modular plugs for my 4-Jrs., new (vastly improved) spikes -- no charge. They've also been good about responding to e-mails and have always answered the phone promptly.
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