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Shipping damage protocol? Please Help.

I seek advice regarding a purchase I made which arrived damaged. I bought a pair of speakers in late December with a money order. They were shipped via UPS and were damaged in transit. The seller submitted the claim, pursuant to UPS policy, and UPS retrieved them for inspection. I then requested a refund, based on the Audiogon Shipping Damage Policy

In short, it stipulates "The seller in the instance of damage occurring during transit can expect full cooperation from the recipient in filing a damage claim with the shipper. The recipient however will not be required to wait for a successful claim to recover his purchase price."

I am happy to work with another member to find a reasonable solution, irrespective of "policy", yet he responded to my refund request with only, "Thank you for your note. I will get back to you as soon as I hear from UPS." Never mind that UPS' decision has no bearing on refunding me, his belittling response is beyond aggravating. He and I both have significant positive feedback and I never saw this coming.

Has anyone been in such a situation and how did you deal with it. Any other thoughts on this policy, is it widely ignored as being irrelevant and I am in the dark? Thank you sincerely for your time.
nycwine1
restock
826 posts
 
Agree UPS is terrible for audio. Use BAX or Fedex ground. Also, keep your cool as above, but notifly audiogon and have the sellers account on hold pending resolution as proof you aren't going away.

There are lots of bad comments on BAX here. Also for speakers there seems to be a insurance limit of $500 for BAX:

Audio Circle: BAX Global only insures speakers for $500!!
jmcgrogan2's avatar
jmcgrogan2
6,346 posts
 
Has anyone been in such a situation and how did you deal with it. Any other thoughts on this policy, is it widely ignored as being irrelevant and I am in the dark? Thank you sincerely for your time.
Nycwine1


I've been in similar situations, but not exactly the same. When making a large purchase such as this, I will use a credit card through Paypal. Then if a seller plays games, I can get my money back. By paying with a MO, you are at the mercy of the seller. Your only recourse would be small claims court.
Most folks know the policies, just as most folks know public laws, not all follow the laws or policies though. Some will interpret them differently.
Not that this is right, but it happens, it's human nature.

I believe that you should get an immediate refund, but my beliefs and $5 will get you a cup of coffee at Starbucks.

Good luck,
John
glory's avatar
glory
1,373 posts
 
Shipping damage/losses: The seller in the instance of damage occurring during transit can expect full cooperation from the recipient in filing a damage claim with the shipper. The recipient however will not be required to wait for a successful claim to recover his purchase price.

6132,

Please read the out line for shipping damage. End of Dec. to Jan 12 and no refund no morals and does not know right from wrong. Wrong is right and right is wrong. Very sad you just do not get it.

What makes this hard on this member is that he is a business man that knows how to to business in a upright manner. Very frustrating when you deal with people who have no clue on upright transactions. Did I use the word upright, sorry for sayindg a cuse word.

Recepient is not required to wait.......... Lets change it and make it read recepient should get half........

It's called lawlessness.

PAY UP SELLER if you are reading this.
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