1. Home
  2. speakers
  3. 1239741159

Warranty...good,bad and the ugly

A few months ago I bought a Mac 402 new and had it shipped,Mac voided the warranty because of their policy on buying over the phone and having it shipped,I posted that info several months ago with lots of comments.I now see that there are several having issues with Wilson finishes and warranty stipulations..I had a Pass amp which was bought used over this site about 2 years ago,it developed an issue and even though I wasnt the original owner they still covered the warranty and even paid shipping on the repair(amp had about 6 months left on the original 3 year warranty)..Why dont all companies operate this way and just simply cover their gear from the time it was intially purchased reguardless of how many owners it has had,where it was purchased,who set it up etc etc..Seems rather silly and bad business...any ideas????
missioncoonery
james63
501 posts
 
Well hearing about Mcintosh's weak warranty might just keep me from buying a new piece from them... the value of buying new is lost if you are treated as second class when you have issues.

I am currently looking at Mac and Pass labs.... My disition is getting easier though.

Missioncoonery, how much did it cost to get you unit fixed?
tvad
9,467 posts
 
A few years ago, I owned a 1990s vintage McIntosh amplifier that had a broken faceplate as a result of shipping. The McIntosh parts dept, was exceedingly helpful and timely in sending me a replacement (which I paid for). I thought the service was very good.
budt
157 posts
 
I am really glad I stumbled across this thread. I was about to buy some mac gear but will definitely avoid it. Thanks for the heads up.
onhwy61's avatar
onhwy61
4,163 posts
 
The point some people are missing about warranty policies is that some gear rarely needs warranty service. How many threads are there about new McIntosh's being defective?

Personally, I believe McIntosh should cut the original poster some slack, but his real issue is with the dealer who lied to him. It would be fairer to state the dealer's name and warn people about doing business with him than it is to criticize the manufacturer who clearly states what their policy is.
ggavetti
141 posts
 
Onhwy61, if McIntosh's are never defective (which is something I buy, although this does not reflect my own experience), it is really bizarre that the company behaves this way: offering a full warranty should be pretty cheap if the product doesn't break. But beyond that, I think it's appalling that they did not protect a customer from a dealer's misbehavior, no matter what their official policies say. But as I said before, some companies are so strong in terms of their brand name (McIntosh produces good audio, but more than everything else it's a "lifestyle" product) that they can get away with modest customer support.
More to discover