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Warranty...good,bad and the ugly

A few months ago I bought a Mac 402 new and had it shipped,Mac voided the warranty because of their policy on buying over the phone and having it shipped,I posted that info several months ago with lots of comments.I now see that there are several having issues with Wilson finishes and warranty stipulations..I had a Pass amp which was bought used over this site about 2 years ago,it developed an issue and even though I wasnt the original owner they still covered the warranty and even paid shipping on the repair(amp had about 6 months left on the original 3 year warranty)..Why dont all companies operate this way and just simply cover their gear from the time it was intially purchased reguardless of how many owners it has had,where it was purchased,who set it up etc etc..Seems rather silly and bad business...any ideas????
missioncoonery
onhwy61's avatar
onhwy61
4,163 posts
 
The point some people are missing about warranty policies is that some gear rarely needs warranty service. How many threads are there about new McIntosh's being defective?

Personally, I believe McIntosh should cut the original poster some slack, but his real issue is with the dealer who lied to him. It would be fairer to state the dealer's name and warn people about doing business with him than it is to criticize the manufacturer who clearly states what their policy is.
ggavetti
141 posts
 
Onhwy61, if McIntosh's are never defective (which is something I buy, although this does not reflect my own experience), it is really bizarre that the company behaves this way: offering a full warranty should be pretty cheap if the product doesn't break. But beyond that, I think it's appalling that they did not protect a customer from a dealer's misbehavior, no matter what their official policies say. But as I said before, some companies are so strong in terms of their brand name (McIntosh produces good audio, but more than everything else it's a "lifestyle" product) that they can get away with modest customer support.
tvad
9,467 posts
 
04-16-09: Ggavetti
... no matter what their official policies say...

I spent about 15 minutes unsuccessfully searching the McIntosh website for their warranty policy.

Can anyone provide a link to the McIntosh warranty policy?
onhwy61's avatar
onhwy61
4,163 posts
 
Tvad, go to any product page and look for the link "Buying Advice".

Ggavetti, of course McIntosh products probably breakdown just like other manufacturers, but it doesn't seem to be a common problem like with certain others. Their reputation for being well designed and well built seems to be deserved.

Again, Misseoncoonery should name the dealer who lied to him.
ggavetti
141 posts
 
i agree, they're amazingly well built. i had bad luck with mine (ma-2275) but I bought it from audioclassics, and it was replaced immediately (but that's an audioclassics policy).

by the way of warranties, i was disappointed by Shindo. I bought a second-hand (8 month old) pre-amplifier that cost me $6000, there was a problem with the phono stage, and they told me the warranty does not extend to second-hand buyers, no matter how old the unit is. i think this is pretty bad for high-end gear, and i will definitely make sure not to buy second hand gear that does not have warranty in the future.
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