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B&W 800D or 802D Cosmetic Issues

Hello folks,

I am seeking feedback from 800D or 802D owners only. I have recently order a pair of 800D2 from my dealer. The pair arrived 2 weeks later and delivered to my home. Upon close inspection, I notice finish imperfections on one of the speaker's Marlan head and tweeter tube. There are several deep scratches embedded in the finish that are visible in day light or with the flash light. If you stand couple of feet away, you cannot spot these imperfections. The other speaker is perfect with no sign of scratches...the finish is smooth and inky glossy black.

The dealer sent over the field inspector to address the issue. The inspector notice the imperfections and gave the following explanation -

"800D are hand made, no two speaker will have the same finish and you may find these minor imperfections on another pair as well". He went on to say, that I am being 'picky' and no one really inspect these speakers with a flash light.

I feel bit disappointed with the craftsmanship and still in disbelief that these speaker passed the Q.C. test at B&W facility and no one noticed these imperfections.

I do realize that over time piano black finish tend to generate surface scratches....sort of nature of the beast. I can understand the disparity in wood grain finishes but these Marlan heads and tweeter are being painted and applied several coates of lacquer, shouldnt they be identical and spotless?

I wonder if anyone out there experienced these issues with the finish. For what I have seen at dealer showroom and another pair at local shop, a brand new pair shouldn't have these cosmetic issues. After all you're buying a flagship pair at a 24K price point.
lalitk
bcgator's avatar
bcgator
354 posts
 
I feel for you Lalitk, how frustrating. Getting speakers like that should be so enjoyable, quite a momentous occasion, as material acquisitions go. Getting one bad pair is frustrating enough, but two bad pairs? You are a very patient man.

I wonder if Zd542 isn't onto something, about the possibility of them being demos. I've also purchased multiple pairs of B&W speakers new, and I've never seen so much as a fingerprint on them. Quality control has always been beyond reproach, in my own personal experience. Two blemished pairs of 800-level speakers in a row seems too odd to be random coincidence.
zd542
5,339 posts
 
Unfortunately, stuff like that happens all the time. The best thing to do is work with a good dealer.
onhwy61's avatar
onhwy61
4,163 posts
 
"B-stock", refurbs and show demos may be all that's available to the distributor. The dealer may or may not be aware of the situation. If it was sold to someone as a new product, then they should receive a new, first quality product.

At the same time, consumers using high intensity light to examine for cosmetic defects is part of a larger problem. High end audio has taken on the trappings of a luxury product. Prices charged for high end audio products are quite high and the consumer's expectations of a "perfect" product increases. The manufacturer then starts expending resources on factors that project luxury as opposed to actual performance. Does the buyer of this loudspeaker spend as much time microscopically examining the quality of the crossover solder joints, components and internal wiring as they do the quality of the cosmetic finish? Ideally a consumer would want perfect cosmetics and state of the art performance, but that will cost even more money. There's a reason why there's been an explosion of $50k plus loudspeakers.
stringreen's avatar
stringreen
5,112 posts
 
I had 800's ...don't play them loud....tweeters kept failing. Got rid of them
lalitk's avatar
lalitk OP
1,105 posts
 
Thank you all your insights...I can't even began to imagine if dealer is trying to sell the B-stock or demo pairs as new.

I have been trying to work out the solution but my patience is wearing thin. The dealer is very reluctant to take back the pair at my home and don't wanna talk about refund either.

I am leaning towards asking credit card company to step in and sort out this mess.
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