besides the amazing speakers, forgotten in all of this is the amazing customer service. Totem provided an amazing experience recently.
I had a resonance issue that I had from almost the beginning on my Sttaf's (bought in 1999)...life and marriage got in the way so I never really cared and just ignored it the occasional time it came up. With a new house and a recently finished HT, I wanted to place the Sttaf's as the mains, but worried about the resonance. I bring it into service and expecting a few hundred dollar bill to fix it...instead Totem authorized a full replacement with a NEW pair. I was blown away by this gesture. For a company to back a speaker so many years after is unbelievable and deserves much kudos.
now that the issue is gone, I've discovered or rediscovered how awesome these speakers are. I could always WANT more but at this point, I'm just thrilled at rediscovering my speakers.
I had a resonance issue that I had from almost the beginning on my Sttaf's (bought in 1999)...life and marriage got in the way so I never really cared and just ignored it the occasional time it came up. With a new house and a recently finished HT, I wanted to place the Sttaf's as the mains, but worried about the resonance. I bring it into service and expecting a few hundred dollar bill to fix it...instead Totem authorized a full replacement with a NEW pair. I was blown away by this gesture. For a company to back a speaker so many years after is unbelievable and deserves much kudos.
now that the issue is gone, I've discovered or rediscovered how awesome these speakers are. I could always WANT more but at this point, I'm just thrilled at rediscovering my speakers.