Audio advisor and Constellation amplifiers

Audio Advisor has been around a very long time,  they must be doing something right as far as business model go's,  instead of trying to sale me the most expensive gear,  or push gear on me , they listen to what I like,  they have even recommended gear that they do not sale,  I know no other audio business that can match the customer service audio advisor has, down to the way they treat you,  polite, respectful,  and honest. 

After reading some of the posts on this thread I took a look at the AA website. I never realized they sell so much high-end gear. The monthly catalog I get from them has mostly budget products made in China. Maybe they need to send a catalog out that just showcases their high-end products. 

I got a Bryston AVR20 isolation transformer for my system from Audio Advisor and working with them over the phone was great.  The guy with whom I talked was very familiar with the product and quite helpful.  Since the AVR20 was not a stock item for them he needed to call Bryston to check on the price, which he did and called me back when he said he would.

On the other hand, during my decision-making process I had also called Music Direct to ask about the Torus AVR20.  The guy there could not answer a question I had - and I don't even remember what my question was, but what I do remember is that he said he would ask someone else and call me back, which he never did.

My experience between the two was that with the former I had the impression that I was talking with someone who knew audio and wanted my business, but no so much on either count with the latter.

Inna,

Constellation does make a phono-preamp. The problem is it cost as much as a fully loaded Honda Accord.

taters,
I see. AA just got their 'value' line. They are good people. I recently bought $200 Grado phones there, and what the man said was right on. He was not in a hurry, didn't try to convince me to get Grado Rererence instead, headphone amp etc. Very professional. I also bought a few pieces from them in the past, same attitude.