1. Home
  2. digital
  3. 119715-6720

Tidal skips to next track, or restarts when paused iPhone

Hi, I did a search and didn't find anything.  
My issue is as described above. Tidal songs skip to the next song in the midst of playback, at least 1/2 the time if not more. Also, if I pause the app it will restart on it's own, but at the next song.
Streaming iPhone 5S, IOS 9.2.1, connected to Rotel 1570 via USB cord. Speedtest shows 22.56 Mbps download bandwidth.

I sent a support request to Tidal but have not heard back yet. 

This has been going on since I first downloaded the app yesterday. Thanks for any suggestions - I'll post whatever Tidal says for future reference.
jetson
jetson OP
128 posts
 
From Tidal


Thank you for contacting TIDAL customer support.

We are sorry for this inconvenience. Our backend operations team is aware of these playback issues, and they are working very hard to get this problem resolved in in a timely manner. At this time our operations team is in discussions with potential delivery service providers so that we can improve the reliability of TIDAL when streaming, and so that we can keep up with demand. We have provided you with a complimentary month of service, in hopes that by the time you encounter your next charge from TIDAL these issues will be resolved.

Best Regards,

Bart
TIDAL Support
elevick
2,439 posts
 
Have you tried putting it into memory (off-line content) before listening?
loomisjohnson
1,526 posts
 
i had similar problems with tidal on my phone (rarely if ever on my pc)--as posited above, i'd venture that it does have to do with streaming such high bit rates on a mobile platform.  it ended up being a deal-killer for me--i switched back to spotify, which works seamlessly on my phone, albeit at the cost of better sound. i do hope tidal resolves the problem, since it really does have a lot to offer.
jetson OP
128 posts
 
Thanks for that suggestion elevick. 

I have tried:
Uninstalling and reinstalling the app. 
 Cycling the router on and off. 
 Playing the playlist "off-line".
The action that seem to have the biggest difference was power cycling the router and restarting  computer(that uses most bandwidth). 
Nothing has completely resolve the issue though. 


More to discover