Manley Chinook


In Dec 2015 I purchased a Manley Chinook SE from Upscale Audio.  The box I received and serial number stated a SE version but it was actually the standard version.  Kevin D. asked if I wanted to return for the SE model and we agreed that he would send me the Philips PCC88 tubes instead.  This weekend when I went to the room for a listening session once I powered up the Chinook a loud hum persisted.  I checked all connections and they were good.  Changed the tubes - still hummed.  Changed the ICs - still hummed.  Moved to another audio setup - still hummed.  But, after being on for about 30 minutes the hum lessened but a scratchy/crackly sound could be heard in the background.  Yesterday I sent it back to Manley for diagnosis.  I estimate there is less than 20 hrs use.  When I bought this unit I did my research and felt that this would be a workhorse with no problems.  Has anyone else experienced this type of phenomena with the Chinook.  I have hooked my VPI TT back up to my onboard phono stage on my McIntosh C2300; as good as the Mc is I miss the Chinook.
miner42
Gdnrbob, again, are we talking about an upgrade or are we talking about making it right due to a lemon? I have no clue but giving the OP benefit of the doubt, my comment about the customer paying for shipping only applies if and only if he bought a lemon. If his/her noise issues are due to cabling/emi/rfi or another issue that is for him/her to fix and Manley should not reconcile the shipping. I understand we are only talking about $80, but the unit I'm assuming was purchased for over $2k. Not the highest end piece but the results the OP has experienced could have been had spending much less (if indeed this is a lemon.)
Seems to me this is the price of admission for buying over the net vs. from a B&M store.  Sounds like you are paying one way shipping and they are covering the return.  It sucks that the unit is not right, but that's the world we live in now.  Of course, if you want to go back to the day when your local dealer sold at full retail and gave you 10 cents on the dollar for your trade, well, then you probably would not have had to pay one way shipping. 

Now if you were a walk-in customer, Kevin should cover getting it back to the service center. 
Got my Chinook back.  Service tech said noisy Philips PCC88 tubes were part of the issue.  The tubes were an upgrade for the SE version from Upscale.  They will be replaced by quieter tubes.  A PCB was replace along with 2 capacitors.  Put unit back into the system and it sounded like it should BUT now the Manley logo back lights do not work.  Manley will be sending me the light PCB to install myself.  Guys have been pretty forthcoming on what was done yet they did not send me a tracking number when unit was shipped.  I called to check on the unit and was told it was shipped 3 days ago - it showed up in my office that afternoon.  Would I buy from Manley again - yes.  I understand that stuff happends and Manley did back up their product even though it was only 4 mons old.  Now, back to enjoying the sounds of vinyl.
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