Wow! Something is really wrong. I hope you get it sorted out. However, if you send it back and stay with the Thorens, you will be very impressed with what a new tone arm will do to your table.
if you can try to get a Michell Technoarm or Audiomods. I've used both and they wring the best out of an already very good arm.
Sorry about your current disappointment.
if you can try to get a Michell Technoarm or Audiomods. I've used both and they wring the best out of an already very good arm.
Sorry about your current disappointment.

