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Problems with Arcam Gear/U.S. Distributor

Has anyone recently purchased ARCAM gear and been unable to receive technical support from their U.S. distributor, ASL group? I am trying to trigger a P80 amplifier used for Zone 2 from an AVR 300, which requires you to splice a stereo mini jack to a mono mini jack (ring is trigger for Zone 2 on the AVR300). I still can't get it to trigger. I bought a fair amount of ARCAM gear recently, and while it sounds very good, the technical support is one of the worst I've encountered in any audio line. If anyone has suggestions, please advise. Thanks.
robk
johnmcfarland
24 posts
 
That is exactly why I bought Anthem because the support is 2nd to none.
stereo
147 posts
 
I am doing the same with my AVR300 to trigger a Citation 5.1 amp. I soldered the ring to the base on the amp side of the cable and it works fine. It is a little bit of a pain. If you clump the solder then it won't fit in the jack.
robk OP
8 posts
 
All, thanks for your help. I was finally able to speak with ASL and they are working on resolving the issue. It appears to be a problem with the p80 as the AVR300 and manufactured stereo/mini cable are working fine.
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