Wonderful visit and 5-star customer service at Audio Doctor in Jersey City, NJ!


For those interested in auditioning the new Paradigm Persona series, as well as other high-end brands, with the benefit of highly personalized attention and 5-star customer service, I would like to recommend a visit to Audio Doctor in Jersey City, New Jersey- they have some of the largest showroom space in the NY/NJ area, and such great customer service, period!

Audio Doctor is currently the only dealer in the NY/NJ area allowed to demo in-store/sell the Paradigm Persona speaker series, so I trekked there yesterday to audition the Paradigm Persona 3F and flagship 9H stereo speakers, which both proved stupefying and extremely impressive for their price points in as far as clarity, detail, and sound stage are concerned.

The owner, Dave, is such a wonderful guy. He gave me a personalized tour of his well-built home theater room (100+ inch projector set up with KEF speaker system, excellent room treatments, very comfortable seating, etc.), and also a tour of other five-figure speaker brands on display.

Crucially, for the Paradigm demos, Dave allowed me to bring my own interconnects and speaker cables, and also to use identical separates to what I have at my place so I could ascertain for sure what the Paradigms would sound like in my home setting. I was also pleased to see many low-budget speaker/separates set ups for those on a tight budget- all on display.

Last but not least, Dave and his wife prepared a wonderful dinner for me while I was speaker-auditioning- the tastiest Mexican Tacos I have ever had! I spent a total of 4 hours at the store, and Dave even gave me a lift back to the PATH train station (I live in NYC)... so without a doubt, I would rate the customer service at this place as the best I have ever seen in my years of visiting audio stores on both coasts.

So for the NY/NJ area audiophile crowd, Audio Doctor merits an in-person visit and comes HIGHLY RECOMMENDED!!!
ph2
To Cleeds and Shadorne, THANK YOU! As per PH2 allready thanked him, he is a great guy and a delightful person.

Obviously my last rant was directed as Grp4blu,

What is totally distasteful is the man is biased not about what we say but he doesn’t like "salesmanship." He is also biased to say that he is friends with other dealers and is not a friend to us, should barr his from even posting.

This is not about being objective.

There are plenty of NY dealers with excellent products that we do not sell, we do not denefgrate any of these dealer for their products, but I am sure some of the people in the area might find some of these dealers practices questionable.

The story Shaordne said is a perfect example being mobbed when wearing a Rolex and ignored at other times. I have sold tube systems to women, as well as big high end systems, I have worked with celebrities, and young kids buying their first systems, the moral is we should strive to treat everyone fairly, and as I said our shop is located in a private home, so we have a Kitchen, a Bar, an expresso maker, it is not an imposition therefore to extend hospitality to one of our guests.

It should all be about the desire to create something meaningful and beautiful. Music should be something we all enjoy.

What one person thinks is a sales pitch the other person finds as possibly enlightening, helpful of beneficial.

The reason I do this is not just as a business, and yes it is a business, over the 30+ years I have seen way too many people make mistakes that sometimes could be remedied by just changing a cable or adding a power conditioner or moving speakers, while sometimes the advice is to throw the baby out with the bath water.

The idea is to create synergy.

So many good intentioned people sometimes offering great and sometimes not great advice.

We like ATC speakers if we post on a Harbeth thread the OP may find out that the ATC may be better or not, but that is not up to me or Grr4blu,

The idea is that perhaps the OP wasn’t thinking of ATC or perhaps has perfered the Harbeths over B&W and KEF, and was therefore thinking the Harbeth were the best choice, when maybe the OP had only thought that ATC were studio speakers and not really a great high end speaker.

The idea which is erronous is to think that everyone is now running to Audio Doctor to purchase X Y or Z. There are territorial restrictions and sometimes that person is close to another store which has that product or on another coast or country.

The idea is to sometimes make suggestions that the OP may find benefical.

This is the way we all learn, and even after 30 years in the industry I am always learning about some exciting new product or tweek.

Again thank you to all the nice people who are sticking up for our little company and if any one wants to visit us please give us a call to do so.

I would be delighted as hanging out and meeting new people discussing music and gear is what drives us all.

Sincerely,


Dave and Troy
Audio Doctor NJ

if you guys want to see our old video which highlights our store and our selection of gear and to actually put a face with the words here we are:

https://www.youtube.com/watch?v=1NPIn3pEmI4

This video was shot before the arrival of T+A, the Personas, Light Harmonic, ATC, Legacy, Micromega, Naim 272/250, the Anthem STR and lost of other stuff that we are now selling or lines we have dropped.


mes

Joe- read what I wrote again.
Need another cup of coffee ... :-)   He could but why is it a problem thanking in forum?   Isn't purpose of forum to exchange ideas?


Shardone and Cleeds:
I agree that this is not the best thread for my ire at Audio Doctor as it was about a wonderful experience at Audio doctor which the OP had. For that, I apologize to all on this thread but Audio Doctor. I usually confine my comments about him to threads specifically about other products which he hijacks to sell his. I cannot say he did so here. My first post here arose as a result of the following quote by Audio Doctor:

"Far too many stores especially in the New York metro area are all about closing the sale rather than finding out just what product or series of products is right for the client, for this reason Audio Doctor displays many different lines so we can find just the right product for that client."

Then he attacked me an my post and the wasteful back and forth began. As I indicated earlier, I purchase lots of gear from most of these dealers and know the proprietors personally. Although one or two, unbeknownst to me, may not be as pure as the driven snow, Audiotroy’s statements about Audio Doctors’ integrity as contrasted other dealers’ lack thereof does not reflect the truth of the matter. If members here would like to be educated by a self interested dealer about wonderful new products as Dave claims, then perhaps they might also wish to be educated about the promoter of same so that they can gauge the accuracy of those claims.

Nor does Dave give you the background of my personal experience with him which he well knows---that at Sound By Singer, when he worked there, I as well as every member of my listening group, asked Andy Singer to make sure we did not have him as a salesman because he talked way too much and was a hard seller there-- or the experience I’ve had with him at 2 audio shows where he tried to sell me (not just present as most do) Usher and years later Personas. As a result of my experience with him, as he noted, I have not been and will not go to Audio Doctor.
I hope this context helps.
Assuming Dave does not reply, as he usually does, with insults or misinformation, I will cease posting on this thread.
Gpgr4lblu,

So lets get the record staight, the reason you don't like me, isn't about my knoweledge, ability to construct great sounding systems, or finding great products it is about talking too much and presenting during an audition while other presenters just play music?

I am so sorry that is what you have found talking about audio products to be so offensive, please let me know who you are so I have the courtsey of barring you from entering my room at shows so you don't have to be barraged by my excessive salesmanship and verbiage. 

Please continue to patronize all of those fantastic dealers that you have mentioned, I have tried to lay down the truth that you don't want to hear.

As per your issue of trolling, grow up, most people that actually want to purchase a product are excited to learn about possible options that they may want to check out.

For what I presume you to be an educated older man, your lack of maturity is shocking. 

We will continue to call attention to great products whenever it is appropriate. 

Dave owner
Audio Doctor