Does a new cd transport require break-in time?

Seems to me like a sh***t company .it's a shame. 

@rvpiano,

Do you have the serial# for the one you sent back. Ask them to make sure they are not mistaking yours for someone else.

Then there is FedEx. Was the DAC damaged in shipment. How well did you package the DAC? Did you see the YouTube Video of the FedEx delivery guy throwing the flat screen TV over the 6ft high fence?
https://www.youtube.com/watch?v=RR_firhtoPM

The package was put in its original carton and packed securely,
i dont think it could have gotten scratched by FedEx.
Schiit still says I didn’t put the proper label on it when I assured them I did.
Aggravating!
Its possible that FedEx did screw up by pasting their label over Schiit’s but  Schiit insists I’m at fault.

......I waited a week. No indication of them sending me anything. I called and they said there was no evidence I had sent it, even though I followed their instructions implicitly,
By this time they had received my unit......

When you send something Fedex, regardless of the entity paying for the shipment, *you* immediately receive a receipt with the tracking number that you can (and should) use to track the package. Point is you would know whether or not they received it.

Here is something else to do now, as I’m about to "pull a string" here on your behalf. Send an email directly to Jason Stoddard describing your situation *and fedex number*. Email him at at jason@schiit.com. Then, kindly report back here (as you have already been doing) as to whether or not you are getting the service you expect and deserve.

How about the serial# ? Schiit  may not even be looking at your DAC.