Does a new cd transport require break-in time?

Rvpiano,

I sympathize with your frustrating experience with Schiit. Thanks for sharing. I think the information you share will be valuable to other prospective buyers of their products. 

Gdhal:

At this point I just want a working unit.  If Schiit pulls any more sh*t I will definitely write.  They said they’re sending my unit back in working order.
Thats all I care about now.  I don’t see them sending me a new unit.
Thank you for your interest and concern!

willemj wrote,

"Double blind tests are only part of the argument, of course. Starting point is that there is no existing physical theory that can explain such 'night and day' differences."

>>>>Uh, actually there are physical theories that explain the differences. You just prefer to ignore them.


willemj wrote,

"The next part of the procedure is to look at measurements. Since these do not show anything of potential significance either, the listening test is the last part."

>>>Sorry but we've already established we don't know what to measure. We cannot measure audiophile characteristics of sound such as transparency, soundstage dimensions, musicality, presense, the sense the sound is like paper mache, those sorts of things. So if you can't measure it the only thing left is listening. 

Here, expectation bias is an amply documented problem, hence the preference for double blind.

>>>>>Actually expectaion bias is not as widespread as naysayers claim it is. It's an old wives tale, like placebo effect. Besides naysayers DON'Texpect a thing to work so it must be reverse expectation bias. Experienced audiophiles know enough to eliminate expectation bias from consideration. It's the noobs who fall prey, if anyone. Expectation bias and blind testing at the no of the day are simply naysayer arguments that are fallacies.

willemj wrote,

"It is true expectation bias is only one of many potential issues, and it is of course true that there are many ways to mess up a test procedure/be dishonest. However, there is ample opportunity for those who believe that there is a difference, to do their own tests, document their methodology and demonstrate that there is difference."

>>>>Sorry, wrong again. It's not up to the believers to do the testing. The naysayers wouldn't believe them if they did, anyway. Naysayers are by definition unswayed by any evidence that does not conform to their foregone conclusion. Sound familiar?

rvpiano OP
261 posts 11-17-2017 2:26pm

Well, here’s the latest chapter in the saga of Schiit service.

They sent me a label which I was supposed to place on the package of the Gungnir Multibit I was returning because it didn’t work. Very graciously, they offered me a new replacement, even though it was beyond the 15 day return period. So, I carefully placed the label on the package and brought it to a FedEx office. Schiit said as soon as they received the tracking information from FedEx they would send me a new unit. I waited a week. No indication of them sending me anything. I called and they said there was no evidence I had sent it, even though I followed their instructions implicitly,
By this time they had received my unit. And, they tell me there’s nothing wrong with it!! And,what’s more, they couldn’t possibly send me a replacement because of “scratches and gouges” on the old one. Hardly!! I had just gotten iit.
So, it must have been my imagination that the many times I tried to run it, it was silent.
Thiis could go back and forth for a long time.

"Schiit said as soon as they received the tracking information from FedEx they would send me a new unit."

I hope you have kept all, any, emails between Schiit and yourself. Problem with phone calls there is usually not any record of the conversation.
Are you sure Schiit said specifically when they received the tracking number from FedEx? Or did they just say when they receive the FedEx tracking number. When ever I buy anything that is shipped by a seller, the seller sends me an email stating the item has been shipped with the tracking number and a link for the shipper to track the item.
It’s water over the Dam now, but, maybe I am wrong, I think you were suppose to contact Schiit telling them the item was shipped giving them the tracking number.

By this time they had received my unit. And, they tell me there’s nothing wrong with it!!

So Schiit finally admitted there is/was something wrong with the DAC? Did they give you an explanation why they told you in an earlier phone call there was nothing wrong with the DAC?

And,what’s more, they couldn’t possibly send me a replacement because of “scratches and gouges” on the old one. Hardly!! I had just gotten iit.

That one still puzzles me. If the DAC they received was yours and had “scratches and gouges” , brand new, for the DAC to have “scratches and gouges” the shipping box should have shown damage caused by FedEx.

So, I carefully placed the label on the package and brought it to a FedEx office.

I do not doubt for a second that you did not securely place the shipping label on the box.
I also do not think FedEx covered your label with one of their own. Surely your item was not the first one FedEx had ever seen with a return shipping label on the box.
“scratches and gouges” ?? Schiit shipping label not on the box? Whose DAC will you be getting back from Schiit?

.

That’s a good question.
I’ll find out tomorrow when delivery is expected.