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Usability Issues with Tidal

I’ve been using Tidal since October. So far, I’ve been less than impressed by the user experience, especially the user interface. Tonight, I was in the process of setting up my new Bluesound Node 2 with Tidal. I forgot my password so I went online to request a reset link, which is what all websites require. I don’t get the link for over an hour. Then the link came during dinner, and the email said the link would expire in 10 minutes. I tried anyway and it didn’t work. I had to ask for another password reset. Another hour later, I received an email and then I immediately tried to set a new password. It would not work. To me, this is sub-standard, especially for a “premium” service. 
They don’t have any live tech support, no chat, nada. 
Wondering what you all think about your user experiences with Tidal so far. Do you think the better SQ makes it worth it?
wakethetown
erik_squires
5,268 posts
 
Sorry, what I meant is that their collection of old jazz and classical recordings is pretty impressive.
lalitk's avatar
lalitk
1,105 posts
 
No issues with Tidal service...whatsoever. And yes, Tidal Hi-Fi is worth every penny, IMHO.
gdnrbob
2,421 posts
 
@erik_squires 
I find Spotify's catalog to be more extensive, unfortunately, it isn't in high defintion.
I am trying out Deezer. Sounds good, but the catalog seems limited in Classical, and I am having a problem with playback
Bob
hgeifman
1,193 posts
 
My Tidal streaming service is working fine and it is highly recommended. Yes, I did have connectivity problems but they were caused by my Linksys router. This router was dropping packets and a repair was not available. I replaced it with an Apple Extreme Router and it is working perfectly. My other connectivity issue was caused by my ISP’s junction box outside my home. It was replaced and everything has been fine since.

My emails to them have been answered in 24 hours or less. Their service has been excellent.  

I like Tidal’s album selection and the sound quality is superb. I also like their MQA Masters selection.  

I agree with lalitk that Tidal is easily worth $20 per month. Tidal Streaming is recommended. 
wakethetown OP
38 posts
 
The sound quality is better than other streaming services, but that ain’t saying much. On my tenth try I was eventually able to recover my password and connect Tidal to my Bluesound box. My initial impression of the sound quality was positive, but my point of reference was mp3s downloaded from iTunes.
I was surprised that masters were available on my iPad since I had read they were only available on the desktop version of Tidal.
I did A/B testing between these MQA tracks and the same song on CD. The CD blew the MQAs out of the water in terms of dynamics and the proper balance of the mix.
I don’t think the UI is anywhere near best in class. I do like having access to the library and I suppose it’s worth the $20 per month, but I am not delighted by Tidal.
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