Where are Moerch arms sold?

Once again the moerch a great sounding tone on the problem is there really is not much in the way of support or service I really just couldn't understand spending that much money on something and not being able to get a part for it or get service in my case the small clip that holds the tonearm on broke I couldn't get it replaced I mean I I worked with all their Distributors I called Hans Henrik moerch I emailed after by the year we gave up and jumped it total joke

biznipian

Once again the moerch a great sounding tone on the problem is there really is not much in the way of support or service ... in my case the small clip that holds the tonearm on broke I couldn't get it replaced

That's awful. I'm always sorry to hear about problems such as this. Did you try contacting Hart at Audio Advancements? I think he was once a U.S. dealer.

I am a serious audiophile  I cannot emphasize enough the effort I put into trying to get my moerch fixed we actually had people that no longer distribute much that would  at one time that called on my behalf to help me this is just a nightmare product if the whole company from what I can see was one guy and really unless you want to ship your arm to the middle of nowhere and wait a year it's a disaster at one point I was told by Hans Heinrich I'll be in California in the winter time you can ship it to me there I mean are you kidding me

In the end we got rid of it and we upgraded to a triplanar the moerch was a fabulous sounding tonearm the problem was I couldn't get technical support or service at any point it was really a disaster forget about any parts if you buying a brand new in a box and having it put on it'll be great for a long time but at some point down the road everything needs service everything breaks everything needs a part everything has something happened to it everything needs to be serviced I've never had a problem like this with any of my watches my car's any of my exotic items I would never own a product from this company again I just that's my own experience good luck to everybody out there I'm just one guy you're going to find a lot of people that love this tonearm and I'll tell you different but this is just my experience

Perhaps I should not butt in, because I have never owned a Moerch tonearm, although I admire them from afar, but is it not the case that Sorasound are dealers for Moerch?  Since Mehran (owner of Sorasound) has an excellent reputation for follow-up service, I would have thought he could help you, even if perhaps you did not purchase your Moerch from Sorasound.  Can you comment? Thanks.