Ran into this with USPS on two mono amps that were shipped in two boxs and insured for the total paid, 1 was lost and they wound up paying 1/2 of the total for that one and left me to scramble to replace that amp. Who knew? Me now.
I need some advise on a shipping disaster.
I recently purchased a pair of speakers on Audiogon. The price I offered was accepted and I sent the payment promptly. The seller in return shipped the 2 speakers promptly and sent me the tracking numbers. One of the speakers was delivered the next day and UPS has lost the other speaker. The seller has put in a lost package investigation however UPs has not recovered the speaker. It has been 8 days since the lost investigation has started.
I come to find out that the package was only insured for only half of what I paid for the whole package and it would cost twice that to replace the lost speaker new. So even if UPS cannot find the speaker and pay the insurance claim I cannot even replace the missing speaker for the amount of the claim.
I'm not sure how to go about solving this issue. I purchased and paid for a full set of speakers and only have 1.
Any suggestion on what I should do next? Has anyone ever experienced an issue such as this? Does Audiogon have policies around issues such as this?
Thank you,
Vince
I come to find out that the package was only insured for only half of what I paid for the whole package and it would cost twice that to replace the lost speaker new. So even if UPS cannot find the speaker and pay the insurance claim I cannot even replace the missing speaker for the amount of the claim.
I'm not sure how to go about solving this issue. I purchased and paid for a full set of speakers and only have 1.
Any suggestion on what I should do next? Has anyone ever experienced an issue such as this? Does Audiogon have policies around issues such as this?
Thank you,
Vince
- ...
- 34 posts total
- 34 posts total