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Mytek Brooklyn

Just a quick question for anyone that may have some information pertaining to "MYTEK", I sent in my DAC for repair, and haven't heard from anyone at any time , Except for the, manufacture in Poland, who's been very helpful in trying to facilitate any communication with the Brooklyn New York office, but it seems they have not even returned his messages as well. My DAC equipment went to the Brooklyn NY office. Does anyone know if they're still in business? I haven't received a phone call, or a text message or any communication that I advanced. Absolutely radio silence.  Are they still in business?  I have even written emails with respect to please return my equipment as it is, and still have not received any communication via telephone, text message and or email. Does anyone know if they're still in business
mp10019
hgeifman
1,193 posts
 
After I posted my comments above, I sent Mytek an urgent email making them aware of these many problems and the frustrations that many people were have with Mytek customer service.  I suggested that Mytek update this forum post, explain the facts and take immediate action to correct these problems. 

I was was very impressed since Michal immediately responded to my email and did update this forum post.   It seems Mytek is taking the required action and I am impressed.  I am not a Mytek customer but was impressed with his immediate response to my email and the concerns stated in this forum.  
mihow
2 posts
 
kiricoco2 posts01-30-2018 10:52am "They have my brooklyn"

Hello kiricoco? Can you send us an email again with RMA nr and your name? if this is still here I will make sure it gets expedited tomorrow. 


Thx , M
mapman's avatar
mapman
15,679 posts
 
Glad to see the concerns addressed.  Mytek Brooklyn remains on my strong consideration list.   Customer service matters!
mahler123
633 posts
 
Michael has also contacted me tonight about my unanswered query of upgrading M1 to M2.  I appreciate his response and I really appreciate the efforts of @hgeifman
uberwaltz's avatar
uberwaltz
4,946 posts
 
@hgeifman 
Nice work.
I was considering the Manhattan until I saw this thread and put it on hold.
Maybe after some of these concerns have been addressed here in a positive manner I can move forward.
A very positive sign to see Michal step up to this forum and address matters personally
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