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Vandersteen 2Wq subwoofers with M5-HP crossovers - help needed

I have been happily using a pair of Vandy 2Wq subs with single-ended M5-HP crossovers for a few years now. My system was dialed in the way I like it (bass a bit on the full side, but still tight and defined). I just had my amplifier repaired and upgraded, and the new input impedance is 22k ohms vs. the 10k ohms before the upgrade. I followed the Vandersteen recommendation for the jumper settings in the M5-HP (6 and 7 only, "on" or not open), and the bass is just about MIA altogether. As per the Vandy web site, I disregarded the chart on the case of the M5-HP and followed the chart on the web site.  Because I am an idiot, I didn’t bother to mark down the settings of the jumpers prior to changing them. Anybody have any suggestions for me that will restore the bass? I am pretty sure the issue is the jumper settings. Thanks in advance!
bondmanp
bondmanp OP
1,465 posts
 

Ok - Progress!


Last night I spoke to Richard V.  It was very worthwhile, as he explained a number of things to me about the M5-HPs.  In particular, he told me that a dead battery will not result in diminished bass output, and that the the problem did indeed seem to be the amp and the input resistance.  It was a great call, and took place before I spoke to the amp's builder.  Richard felt, as I did, that it was just too coincidental that both the M5-HPs would have their batteries die or fail at the very same time, and at the same time I put the amp back in the system.


Prior to my call with the amp's builder, I snapped a few pics of the inside of the amp and sent them to him.  Well, that was the problem:  The amp was knocked around a bit by UPS, and stuff had come loose (I had very little idea what I was looking at, but the pics showed everything).  Specifically, the transistor bridge was no longer connected to the heat sinks.  These of course overheated, and caused a chain-reaction of other issues.  So, the amp is going back to have the damage repaired and everything reattached properly.


So, there is light at the end of the tunnel.  Diagnosis is 90% of the battle.  Now, who do I speak to at UPS to get compensated?  ;-)

gdnrbob
2,421 posts
 
Hmm, do you think it is worth it? Will the repair cost that much?
Knowing how these things play out, I bet UPS will blame the amp builder for not packaging correctly. 
Though I never had an issue of a box being so roughly treated that the internals were knocked apart. Was it double boxed?
When I sent my amps to SMc Audio, Pat recommended that I double box and put lots of extra packing to absorb a shock should it drop 5 feet.-Which is the worst case scenario if your box is the first being deposited into an airplane cargo hold with no other boxes to cushion the blow.
B
bondmanp OP
1,465 posts
 
@gdnrbob - It won't cost me anything.  The amp's builder is covering shipping and the repairs.  He is a stand up guy.  If I had to pay for the shipping and additional repairs, you might have a point, although, based on what I heard with the broken amp, I have pretty high expectations for the repaired one.  The only thing I might pay for is to have it double boxed this time.
gdnrbob
2,421 posts
 
@bondmanp 
That's good to hear. Was the packaging damaged on the amps when you received them?-Like somebody dropped it?
If you don't go the double box route, at least have him get some triple wall cardboard boxes. Those Home Depot double wall boxes are just too thin.
Also, if the amps are unwieldy (heavy/large), have him add strapping and/or corner bracing.
When manufacturers put 100lb items in thin cardboard, and expect UPS to move them gently, that is when problems happen. After all, if you are carrying boxes all day, the last thing you want is an unwieldy box.
That is why I like strapping. It give the delivery man a way to hold onto the box.
B
tomic601's avatar
tomic601
2,164 posts
 
great call talking to RV

have to triple emphasize gdnrbob input on double boxing !
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