I had the Ares and it worked perfectly and then I upgraded to the Pontus. For the exchange I had to return it back to HK, but fortunately Alvin found a buyer in US. The Pontus is far more better than Ares in every respect.
Denafrips maybe have a second thought.
I ordered an ares and received shipment about a week to ten days ago. Initially it would not turn on. Then I saw lights and eventually sound. Not sure what was going on but it was a prelude to what happened next. I liked the sound very musical but when using the first coax input I kept getting this weird volume problem. when a track would start it would cut almost completely off then go back to the original volume. So I needed to send it back which I am doing but it is expensive because there is no USA support at all. I almost bought the Pontus but glad I didn't since it would have cost even more to ship it back.
I am not saying never buy one or bashing denafrips just know if something goes wrong shipping back is exorbitant
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@nakolawala Would love to hear more about both the Ares and Pontus. Feel free to post over on this thread also: https://forum.audiogon.com/discussions/denafrips-dac-owner-impressions-feedback-general-discussion-q... |
Hello guys, Our warranty coverage is comprehensive. - Defective within 30days, we cover both way shipping fee - Within a year, we cover one way return shipping fee - Within 3 years, client to cover both way shipping fee DENAFRIPS DACs are rather easy to be serviced, in most case, it can be done by swapping the board. If you’re a hands on person with electronics knowledge, the board can be replaced easily with a few screws and a little soldering. The PSU and the DAC board are modular, it’s almost plug and play (except for Ares). We will work with the client to decide mutually the best economical way forward. All these policies are in place. You’re well covered. Many thanks. Sincerely, Alvin @ VINSHINE AUDIO |
Hello to all, I thought I would chime in and let you guys know that if anything goes wrong with one of these units you do NOT have to ship back overseas. The few instances I know of a Fedex truck was sent to pick up so the user never even had to take it anywhere. In other words white glove service. I can vouch for the quality of the DAC as well as the no nonsense, top rate customer service. Cheers Mike |
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