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Denafrips maybe have a second thought.

I ordered an ares and received shipment about a week to ten days ago. Initially it would not turn on. Then I saw lights and eventually sound. Not sure what was going on but it was a prelude to what happened next. I liked the sound very musical but when using the first coax input I kept getting this weird volume problem. when a track would start it would cut almost completely off then go back to the original volume. So I needed to send it back which I am doing but it is expensive because there is no USA support at all. I almost bought the Pontus but glad I didn't since it would have cost even more to ship it back.


I am not saying never buy one or bashing denafrips just know if something goes wrong shipping back is exorbitant

viablex1
mikepowellaudio-duplicate
38 posts
 
I am the USA Service Center. I could not announce until it was officially announced by Denafrips.  So Im in Atlanta GA, been in the business 15 years, am at nearly every show exhibiting and if theres one thing I do well, its bend over backwards for my clients. I do not advertise , its word of mouth and referral only. So I'm the guy sending Fedex on my account to pick your unit up. Sorry you got caught in the transition Viablex, though today I start fresh moving forward with anything new that happens to come up. No more concerns about service or shipping moving ahead as Denafrips decided to make this move in support of the growing customer base.  
So Nice to meet you all and Happy Listening !

Mike

Post removed 
snopro
315 posts
 
Hi Mike, thanks for the heads up. That’s great news.
Anybody that was on the fence buying these DAC’s, this should make your decision a lot easier with less risk.

Joe
viablex1 OP
24 posts
 
I did ship mine back to Singapore but was reimbursed so its cool. My friend went to buy one today and Mike is sold out of the Ares and the shipping on the actual vinshine site equaled almost 73,000 usd. I am guessing the shipping is just a typo?
dgarretson
2,394 posts
 
I recently participated in an local audio club shoot-out between the $4.5K Denafrips Terminator, $2.5K Audio-gd 7, and $17K Aqua Formula.  The Singapore-sourced Terminator is in the sweet spot between these three R2R DACs.  Hopefully Trump's tariffs haven't spoiled that.     
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