Solidsteel Racks


Hi all,

Does anyone have any experience with Solidsteel racks and their customer service? I wanted to order the HF-4 rack, as it's big enough to hold my McIntosh amp and I like the way it looks. That said, it's listed as temporarily out of stock on Crutchfield and an email sent to the company a few days ago has gone unanswered. Should I just move on to another company? Suggestions? (I don't want an all wood rack. I like the look of the metal legs and black shelves).
mayoradamwest
@stereo5 I’m not going to call Italy. This is why we invented email. I did my part and reached out. I have little patience for companies with bad service. They were my first choice but I’m not going to order if I have no idea when a rack will actually arrive. 
Did you check with Music Direct?  They always answer email promptly and you can call (think toll free) and talk directly with a salesman.   Plus they give free shipping on audio racks.  All 3 racks I bought from them came within 3 days of ordering them.

I Mis-Read your original post, I was under the impression you tried phoning them, my bad.
II would Google buy solid steel HF-4 and see what other companies sell it. Some (Music Direct) say 6 to 8 weeks for delivery.. Other may have it in stock? (To me paying full retail for a product they order after the fact (AND it takes two months to get to you!) you paid for it seems a bit cheapskate?)
SolidSteel makes very good audio racks and I would highly recommend this brand.
I currently own the S4-4 model and I am very pleased with this audio rack.

I have contacted SolidSteel many times via email and have always received a response from them. Sometimes it took a few days to hear back from them since they are in Italy and have a different time zone. 

SolidSteel carries quite a few different series/models and it is possible that Crutchfield and Music Direct are not able to stock all of them.

Elizabeth makes a good suggestion with trying to search on line to find a place that might have them in stock. Otherwise , I would contact Music Direct , or Crutchfield after the current holiday and inquire about availability.

Most companies like Music direct ,when they place orders overseas , will order in bulk . If they are currently out of stock , you can place an order for their next shipment.
It would be worth the wait if they would have to order this audio rack for you.


Appreciate all the feedback! I contacted Symposium and they got back to me right away, even though they were all on vacation. Really impressive communication thus far, their racks look great, and they're from my home state, NJ (happily in CA for the past 15 years though). As long as I can get one for a good price, I'll probably order from them.

Btw, I had already checked Music Direct, but did not call them.