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Seller is responsible to get item to you, intact. yes? or no?

Is the seller responsible for packing and shipping? or not? Should the seller insist on a safe form of shipping? (and if the seller does insist, can he make the buyer pay for air, or 2-day?) or can the buyer say ship cheap (even though the seller eats the shipping fail?) ((And DOES the buyer eat the broken equipment cost?))                  
Who should be worried about insurance... the buyer? or the seller? Since it it is lost or broken, the buyer can get his/her money back. (usually)  
My 'take' is that the person AT RISK for loss is the SELLER. And the SELLER should certainly be needing the insurance. (Notice the seller is the person who has to collect insurance, NOT the buyer)... So IMO the Seller should be including the cost of insurance IN THE ASKING PRICE. Since the seller is the one 'needing' the insurance.                   
The other side is why should the buyer PAY for insurance when the seller is the one being protected by insurance?            
I have asked this before long ago, and the main answer seems to be FURY on the part of (mainly) sellers claiming they have no part in any shipping fail, that they say it is 100% on the buyer. (to which I just laugh)Where I would say the shipping packing, and burden of surety is 100% on the seller/person shipping.So what's your thoughts on it today...(like I said, I asked this years ago, and got a LOT of flack for even claiming the seller is the bad guy, and is responsible 100% of the time for the insurance and proper packing and insurance against loss.) So I thought it was a pertinent question. and wonder what all you folks think, today?

elizabeth
reubent
3,587 posts
 
The seller is the person contracting with the shipper to deliver the package in good condition and insure the package adequately. Of course, it all starts with packing, and the seller should adequately pack the item, or pay someone to do it. It's all on the seller, so it is in the seller's best interest to insure the item is packed adequately, insured adequately and is shipped by a reliable company. It is also the sellers responsibility to work with the shipper in the event of a damage claim.

I believe, if you read the shipping documents, you will find the responsibility is placed on the seller/shipper, not the buyer/receiver.


gbryant's avatar
gbryant
51 posts
 
UPS Store is the ABSOLUTE WORST !!!! They wrap everything in bubble wrap and send it.... 90% chance of damage. And UPS employees play football with the packages... I have only had claims with UPS.
I prefer FedEX .... they have never damaged anything I shipped.
tomcy6's avatar
tomcy6
1,368 posts
 
The seller is responsible for getting the item to you safely, if you buy with Paypal or a credit card. If you wire money or pay with a check, good luck in ever seeing any of your money again no matter how badly the item has been mangled.

Some sellers like to break down the sales price into the component, Paypal fees, shipping, etc. This angers some buyers but the seller has to take these costs into consideration when setting his asking price whether he breaks them out or not. If it angers anyone, they should just hit the MAKE OFFER button and offer what they are willing to pay, noting that the offer includes all costs relating to the purchase, and not worry about what’s going into the cost.
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