+analogluvr
I’ve been trying to get my Van Den Hul cart rebuilt by VDH what a pain in the you now what. I’m on the west coast of Canada by the way. I asked VDH if I could send the cart directly to them for the rebuild. They said no it has to go through the USA distributor (who is on the southern east coast of the USA by the way) So i’d have to send my cart through two international boarders there and back ,like that wont be risky. I have to pay someone a % for the rebuild in another country. Its just not worth it to me its a sham IMO.
I really like the VDH carts I just wont give a % for someone forwarding my mail. Don’t get me wrong I always support my local audio shops but i’m not one for giving money for doing absolutely nothing (I know they are taking on the product to sell). Looks like i’m moving on from VDH (unless I by new again) as I wont deal with multiple countries for my service work. Unless the USA is the destination of course nothing against you folks in the USA. maybe soundsmith can re-tip and re-suspension?
Also Canada has a trade agreement with the EU its actually better duty wise for me to deal directly but VDH doesn’t want to hurt their USA distributor.
The distributor should not be in the loop for repair services for out of warranty items period IMO...well unless you want them to be but your paying for that service.
If I was buying new then yeah the dealer-distributor is in the loop.
I agree with many here Cart prices are ridiculous there is no amount of engineering that can justify $20000 carts Really a car has way more engineering in it then any Cart or any other component for that mater how they can charge what they do is only because the wealthy have driven up the prices. One manufacturer said its easier to sell 6 to the wealthy then 60 to the rest for the same profit.
If you want to see what it takes to build a cart there is an interesting video were AJ Van Den Hul takes you step by step through the whole process all through his micro scope was eye opening. its on youtube.