BUY Bryston!!!!!

+1 Bryston
Heard this quite a bit over the years. I finally got around to purchasing their integrated and called to verify the warranty. Spoke with Gary and was assured the warranty was still good on this 2015 model for 20 years and 5 years on the DAC from date of original owners purchase.
Heck, even told me welcome to the family.
This integrated has impressed me along with their customer service. Reading posts like thomasyessen and others is definitely a plus.

Thanks for sharing OP! Wonderful post about a wonderful company.

What a great reputation to have particularly in this industry!

I too have had an exceptional experience having a Bryston product serviced by their Vermont facility.

A couple of years ago my Bryston CD player developed a problem with the display. Bryston repaired it by replacing the entire front panel assembly, promptly and at no cost whatsoever, even though it was about 7 years old at the time and I was not the original owner.

When I consider the purchase of an audio component, if a manufacturer has what seems to me to be a reputation for responsiveness and/or customer service that is controversial, or worse, I look elsewhere. There are always alternative manufacturers offering comparably good products for which that is not a concern. And I’d rather give my money to a manufacturer that has established an exemplary reputation in those respects even if a transaction with one having a spotty reputation would work out ok. That is a major reason why manufacturers such as Bryston, Herron, Daedalus, Pass, and VAC are or have been represented in my system.

Regards,
-- Al

Add Manley Labs and PS Audio to the list.