Quite a number of years ago I also had to send my amp back to be fixed, and I too caused the problem. Bryston fixed it for free and also covered return shipping. Their generosity was off the charts!
BUY Bryston!!!!!
My 18yo Bryston amp stopped playing on the left channel , I sent it to the Vermont repair center,with in 4 days I had it back repaired like new(no charge, they paid shipping back) Mean time I was rearranging my other components to make room for an extra T.T. I took the feet off my Bryston power supply to lower it when I reinstalled the feet I used a longer screw and screwed into the circuit board shorting out the power supply !!! I called Bryston and sent it to them ,they saw what happened when they opened the power supply,called me , and said that they were repairing the unit no charge even though I caused the problem myself !They said(Don't remove the feet any more) What great customer service !!!!!You can call them direct, they always pick up the phone and you talk to a tech ! ONE Very good company!! T.Y.
- ...
- 55 posts total
I bought Bryston BP-26 preamp and 4B-SST² amp nine years ago, with Magnepan 3.6 When I upgraded to 20.7 Magnepan speakers this past year, my (Bryston and Magnepan) dealer said I did not need now pre or amp. Over the time I have owned the Bryston gear, every other upgrade, like $9000 in inter connects, a $7000 disc spinner, thousand in other tweaks, the Bryston stuff has always shown me it is top notch. Also the fact the BP-26 finally got a 'Recommended' in TAS just this last time around... Shows the old myths of Bryston being only fair, are wrong. Bryston is top notch High End. |
I broke, one of the single ended RCA connectors on my 3BSST² amp. I sent it to Bryston, to see what they would say, not stating that I had broken it. Bryston called to state they would repair it at cost of parts only, no labor, again I broke it, and it was obvious that I did so. The technician never asked if I was the original owner (I am not, I am the second) and he would have absolutely covered any repair under warranty had it been a Bryston failure. Great company with fantastic components that I have enjoyed or over 30 years now. I absolutely love my 3BSST² with BP-26 and Magnepan 3.7i speakers. They are a wonderful combination that Mark and Eric at Audio Perfection in Minneapolis MN introduced me to many years ago. |
I bought a used Bryston 3B-SST on the 'gon and it had a problem with it making a thump noise thru the speakers a few seconds after being turned off. Called the US service number, went thru a bit of troubleshooting with the tech, and he told me it was probably a problem with the muting circuit and to send it in. While they did not offer to pay my shipping cost, they did send the fixed amp back in a new box (the original was pretty beat up.) Service like this makes buying used Bryston gear a no-brainer, though you do have to make sure you get the original bill of sale from the seller now. My SST was old enough that this was not necessary. http://www.bryston.com/pages/warranty.html |
- 55 posts total