BUY Bryston!!!!!


My 18yo Bryston  amp stopped  playing on the left channel , I sent it to the  Vermont repair center,with in 4 days I had it back repaired like new(no charge, they paid shipping back) Mean time I was rearranging my other components to make room for an extra T.T. I took the feet off my Bryston power supply to lower it when I reinstalled the feet I used a longer screw and screwed into the circuit board shorting out the power supply !!! I called Bryston and sent it to them ,they saw what happened when they opened the power supply,called me , and said that they were repairing the unit no charge even though I caused the problem myself !They said(Don't remove the feet any more) What great customer service !!!!!You can call them direct, they always pick up the phone and you talk to a tech  ! ONE Very good company!!   T.Y.
thomasyessen
It’s great to hear all of these wonderful experiences and to be honest I’ve had several great experiences with them as well but not with their amplifiers, only with their digital products. I had a pair of 7B SST2’s where one amplifiers bias went off and the amp would get very hot - to extreme temperatures, sent them both back and they were repaired under my 20 year warranty and shipped back for free. One was always running hotter than the other so not sure how they would say they were actually matched as monoblocks but oh well.... then bought 28B SST2’s and they made a loud buzzing noise, sent them back and the ground trace on the input boards on both amplifiers had been wiped out. They said that it was because I used a 2 prong plug - I don’t have a 2 prong plug! Also, Bryston amps sound unnerving when you cycle them on, a loud transformer buzz that sounds like you are firing up Frankenstein for the first time comes from them. Spoke to James Tanner about my issues and found him arrogant to deal with, uninterested in my problems even though I have spent over $40,000 on their products. Went to the dealer I bought the amps from and they had dropped Bryston, went to the last remaining dealer in my city and they just dropped them as well. Both sited that James was terrible to deal with. My city has had Bryston representation since I got into audio as a teen back in the early 80’s - not any longer. Bryston amps also have that veiled, not as open sonic signature that sounds syrupy, I thought by reading the reviews that the 28’s would solve this but they all sound the same. Not bad but not the best solid state that the reviewers claim them to be. Not even close. A look inside them shows few innovations except for newer technology components compared to other manufacturers selling for the same price. Would never buy an analog component from them again, just my 2 cents...
Bryston short story:
Was looking for a set of B&W 704 S2’s to pair up with my Simaudio Moon i3 SE and I found a set on here new. I purchased them and on my way out I saw the Bryston B-135 SST2 at a price I could not pass by...oh my.
This integrated is a powerhouse and the sonics and build quality excellent. Guess what, way too much amp for those 704’s, it’s overkill although the sound stage is right on at less than half volume.
The 704’s matched up much better with my lil ole i3 SE. Now I have a Bryston integrated with DAC and remote in excellent condition wondering do I keep it or list it. My greedy side says keep it but I know it has to go, eventually I’ll list it. Those who may be interested keep an eye out.
Following up with my previous post. Put the B-135 with my Nautilus SCM1’s and they came alive, but I cannot get past the half way mark on the volume control knowing I'll blow the tweeter or damage the crossover...laffs. That is one heck of an integrated. Bryston rocks.
Like everyone else here, with the exception of gnaudio, I have nothing but good to say about Bryston, their products and service.

Many years ago sent in my 10 year old B3 to have the ON switch repaired. Within about 10 days, Bryston returned the amp with a new switch installed and a list of other services performed on the amp - all at no charge. Also a note stating that there was still 10 years of warranty remaining.

When the Rt. channel went out on my 6 year old Krell, I got no such service from them. Even though I wasn't expecting, or asking for warranty, Krell's customer, non-service, informed me that they were no longer doing service to their out of production models, but would be most happy to refer me to a dealer who would sell me one of their new models.
I ended up sending it to a high-end audio repair shop for expensive repairs
Most happy with Bryston, not so much with Krell.....Jim