This topic seems to come up every few months or so. It amazes me that a company that has such a good reputation for its products can have such a poor reputation for customer service. I had a Wadia needing some repair work a few years back and it was the same story. In the end it was off to Steve Huntly at GNSC for help. He must get sick of dealing with issues that should be dealt with by Wadia themselves.
A fellow technician, who is trying to sort out a dead Wadia 16 told me last week, that they did answer his e-mails. I have asked him the same question as you did.
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