Wadia still in business?

It is a shame that their customer service sucks so bad. I too have a CDP from them and asking simple questions thru email you get this 'stupid' generic, "we are experiencing lots of email and a rep will respond to you shortly..." 6 weeks later you get some one line response... that does not even address the original question. Never mind trying to phone them. I agree if they had excellent customer service few companies would be able to touch them. I hope they get their act together because they must be losing sales hand over fist. I refuse to buy a 861 which has been on my short list till things dramatically improve.

good listening.

wadia is definitely still alive and kicking. i ordered a 861b in 11/04. received it in 1/05, but no metal remote. after sending numerous emails to both dealer and wadia, they sent a temporary plastic remote, which is not even fully functional. i was told by wadia they have been waiting to receive a machine to make the metal remotes...

my emails get answered in about 2 days. not bad. but i am starting to feel i may never get the metal remote. it is getting harder to believe that no one has been getting a remote with new wadias for the past 3+ months.

despite the customer service issue, the performance of the 861b makes it all worth while for me.

scottie

For non-warranty repairs (or for upgrades), there's always Great Northern Sound Co. Steve Huntley is lightning fast at responding to inquiries and he has built up a stellar reputation for honesty and technical prowess.

Dear Friends,

I am happy to report that all is well with Wadia.

You will be glad to learn that we have recently added an additional customer support person to the team. We truly value your feedback and would like you to keep us apprised of our progress.

Please feel free to contact me directly if you ever feel you are not receiving adequate service and support, or if you have any question regarding Wadia at all.

Thank you for your continued support of Wadia.

Best regards,

John W. Schaffer
734-786-9611 x 114
jschaffer@wadia.com

Yes. Yesterday I sent an email and left a voice mail - both were responded to the same day. Today, the issue is resolved. I say this not just because I am a Wadia owner protecting my investment, but because whatever difficulties or evils Wadia is going through, they are treating me decent and providing outstanding service. They also openly and sincerely acknowledge a need and desire to improve. I sense absolutely no hint of pretension or poo pooing - they genuinely seem to care about getting all customer service and relationship issues resolved. Keith in service provided me great technical info and John Schaffer has delivered some odd parts at no expense and has patiently fielded all of my questions and concerns. Perhaps my issues are smaller and easier, or perhaps I am more patient? I just know that they are taking care of me, and with a great attitude to boot. Try ext. 114.

Do I have my "metal" remote yet? No, but I will wait happily and patiently while extracting much joy from my redbook collection, and know that when the "metal remote issue" gets resolved (and it will), I will have a cool remote capable of crushing small mammals and toes.

Last year I was very concerned about purchasing a Wadia - today I couldn't be more satisfied with my purchase - nothing else I have tried in my system sounds soooo good. And the folks at Wadia today give me the impression that they will be there tomorrow and the next day making great products for happy listeners. It was not easy sticking with Wadia through some turmoil, but it appears to be paying off. Good luck and happy listening.