As far as speakers are concerned, which is what the OP was looking for, I can recommend two from personal experience.
First is Vandersteen. Both the dealerships I have dealt with and Vandersteen itself are exemplary when it comes to customer service. Quick response, often by founder Richard Vandersteen personally, excellent knowledge level regarding their products, and very helpful regarding set up assistance. Excellent owners manuals and web site, as well.
Second is Ohm Acoustics. This direct-only seller also provides very quick replies to questions. I had cosmetic issues with some speakers I purchased from Ohm and was immediately given the choice of repair (all shipping at Ohm's expense) or a partial credit. I had voiced my unhappiness with the fit and finish of the caps on the speakers I bought, and without asking, a new, better quality set appeared at my door. Founder John Strohbeen is usually available to answer questions and make helpful recommendations. My experience has given me the impression that Ohm wants its customers to be very happy with their purchases. They do not advertise much, they never display at shows, and have no dealer network, so word of mouth is Ohm's main source of business. Ohm's 120-day home trial period for their products is among the best in the industry, AFAIK. They get it - they have to provide a top notch customer experience, and they do.
First is Vandersteen. Both the dealerships I have dealt with and Vandersteen itself are exemplary when it comes to customer service. Quick response, often by founder Richard Vandersteen personally, excellent knowledge level regarding their products, and very helpful regarding set up assistance. Excellent owners manuals and web site, as well.
Second is Ohm Acoustics. This direct-only seller also provides very quick replies to questions. I had cosmetic issues with some speakers I purchased from Ohm and was immediately given the choice of repair (all shipping at Ohm's expense) or a partial credit. I had voiced my unhappiness with the fit and finish of the caps on the speakers I bought, and without asking, a new, better quality set appeared at my door. Founder John Strohbeen is usually available to answer questions and make helpful recommendations. My experience has given me the impression that Ohm wants its customers to be very happy with their purchases. They do not advertise much, they never display at shows, and have no dealer network, so word of mouth is Ohm's main source of business. Ohm's 120-day home trial period for their products is among the best in the industry, AFAIK. They get it - they have to provide a top notch customer experience, and they do.