I can understand your frustration but do be aware that this is very much an exception to experiences most of us have had with Magnepan. Been a Maggie owner for 25+ years and when I sent my MGIIIas in for svc and they were damaged in shipping and Magnepan simply rebuilt and re-paneled both speakers on their dime.
Also it is a small company and please realize that some us us have waited 1-2 months to get our 3.7s new and the back order for my 20.7s in more like 4+ months so it is somewhat understandable this is not high on their priority list given new sales build back log.
Not saying it is right just understandable. BTW I have always found everyone I have talked to at Magnepan to be polite and helpful. I know that doesnt make it any better for you though!
Also it is a small company and please realize that some us us have waited 1-2 months to get our 3.7s new and the back order for my 20.7s in more like 4+ months so it is somewhat understandable this is not high on their priority list given new sales build back log.
Not saying it is right just understandable. BTW I have always found everyone I have talked to at Magnepan to be polite and helpful. I know that doesnt make it any better for you though!