Wolf,
Yes, and while we have no reason to question the details supplied, they have been supplied by 1 side who has an emotional investment in the situation. Even though is has a question mark after "HORRIBLE " perhaps asking about others experiences or something similar would have been a better approach versus the one used, but hey that is just my preference in handling such situations and not to simply vent. Again my interpretation of "tone", yours and others view may differ from mine.
Magnepan may have indeed totally dropped the ball on this one and if so needs to evaluate how to not let it happen again.
So many of us have had nothing but positive experiences dealing with the company, perhaps we are viewing this as a rare exception although that does not help the original poster.
One last comment would be to say that in my mind the "fault" would be in Magnepan's communication, not the turn around time. Remember this was a used pair of Maggie's, damaged by someone else and we do not know the service back-up at he time and as others have said, when all is said a done, a small company.
As stated in a previous post of mine my 3.7s took longer to get new then the time to get his repaired and the 20.7 back log is even longer