Audio Aero Prima - not responding


My audio aero prima is not responding to discs
just 4 dashed lines in the display
sounds like maybe the laser gave up the ghost

audio aero doesn't seem to answer emails
is there a reputable US repair shop I can contact

thanks
Tom
128x128Ag insider logo xs@2xaudiotomb
TVAD - another poster here graciously mentioned a tech to call who may be more reasonable - haven't been able to make contact with him yet

as I'm mostly vinyl, have a Cal Icon backup to fall back on
I'm weighing my options

shame as it was a great player when working
haven't gotten ahold of him yet
just had to retip my ZYX Universe
so a new cartridge will keep me from wanting to play cds for a while

have a cal audio icon for backup - it behaves!!!

anyone want to take target practice on this Prima, ugh