New Emm Labs TSD-1/Dac-2 vs DCS Puccini

I compared them and got Emmlabs.
But also have quality and support problems.
Sometime left channel played at right and right at left.
After power off and on it is restored.
I've contacted with them directly but they can't or don't want to help.
May be because I'm in Russia but bought it in US.
Now I have Berkeley, wich is really better than Puccini or Emmlabs, but you'll need transport or computer.

I'm same with Murataltuev. I am in Hong Kong and bought it in Singapore.

My TSD1 definitely without problem, only the DAC2 can't power up.

Before the firmware update, my DAC2 already such problem but several unplug/plug the powercord may restore it. But this time even I unplug the powercord for a day cannot save the DAC2. If I can power it up again, I may try to do the firmware update one more time, but I guess the problem this time is related to hardware in the power supply.

I have to send it back!

Bryan

I borrow from my friend an old Dodson 217 MarkIID DAC as a temporary replacement for the DAC2. It can still accept the AES output from the TSD1 but only for the redbook CD layer even though I play the SACD.

I found I lost the connection to the music, I won't blame the Dodson as it was almost 10 years old. Just think about the development of the DAC in this recent years, there is no turning back.

Just hope my DAC2 can return soon.

Bryan

Just a follow up, my DAC2 has returned for a month, the main circuit board has been changed. So far so good.

Unfortunately, my TSD1 starts to act up and can't play the redbook CD, only SACD. Of course I have called my source, so far no result yet.

Seems the quality control of emm Labs is a big question mark!

Bryan

You make me worry. I have a CDSASE bought brand new and from
the beginning it had problems reading the sacds. After the try didn't open anymore. I had to send it back to my dealer.
It seems it is a circuit board problem. I will get it back
in the next weeks. The sound is very good but I think for the
money we pay the reliability should be much better.
Sergio