has anyone had problems with wadia service?

And Wadia is still getting organized in the framework of the larger entity so a few things are likely to require additional time to sort out - such as getting or assigning personnel in place to answer the phones or updating the website with new contact names and numbers.

I understand your frustration in having a unit that requires service but rather than make repeated attempts with a number that gives you an automated greeting and menu list - just call me and let me get you to a higher-up that will treat you as you deserve to be treated and will handle the repair in a timely fashion.

I've serviced several units with Wadia over the years and recently and service was always handled professionally and quickly.

Yes, Wadia is now a division of a larger company - similar to Harman. Larger corporations require some navigation and patience but if you could contact me I could give you information with regard to specific personnel and contact info AND I guarantee a positive result. Wadia values it's customers and dealers - we just need to get you the info which for whatever reason isn't easy to locate on the web.

By the way, why is your local dealer not assisting you? We handle all issues for the brands that we represent regardless of whether the unit was purchased through us. People move, product may be out of warranty, items could have been purchased used - but when a dealer handles a line he agrees to represent that line (meaning handling the needs of not only prospective future owners).

Roxy54,

I'm surprised that Paperw8 turned to an audiogon forum vs. his dealer who should be there for him as part of the after sale support. Even if he didn't purchase directly from a dealer he should contact his local Wadia dealer and they should be assisting him. Regardless, I'm happy to help in any way that I can.

We are available to our clients 24/7 - 365

Burt - Seattle Hi-Fi

Seattlehifi,
He turned to Audiogon because they were unresponsive after numerous phone calls. It's pretty obvious.
Maybe he bought the unit from a private party, and does not have a local dealer.
I stand by what I said. They should be available at all regular business hours, and return customer calls if they are not. I don't understand why you are defending the so enthusiastically in 5 different posts.
It is very nice of you to help, but why should he need a middleman?

the guy from whom i purchased my unit no longer represents wadia. even when he did, he had no service department anyway. and as i explained, in the past, i have had no difficulty contacting wadia (for example, i had previously contacted them to get a replacement part). that's why the current difficulties seemed so suspicious. the reason why i posted on audiogon is because i wanted to get a sense of whether other people have had the same problem with wadia. after all, a lot of these high end audio makers are shoe-string operations that are susceptible to cash flow crises. so when i had problems even getting someone from the sales department to answer a call, i started to wonder about what was going on at wadia.

frankly, it never occurred to me to contact some dealer from whom i didn't buy the unit because the warranty is written from wadia to me - as the warranty is written, i am the one who is responsible for getting the product to wadia.